Erica Lane
Pepperell
Summary
Dynamic Certified Pharmacy Technician with proven expertise at CVS Pharmacy and Pepperell Family Pharmacy, enhancing customer service and streamlining insurance billing processes. Skilled in medication dispensing and inventory management, I excel in problem-solving and maintaining regulatory compliance, ensuring optimal patient care and operational efficiency in high-volume environments.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Pepperell Family Pharmacy
11.2017 - Current
- Managed medication inventory and ensured accurate stock levels to meet pharmacy demands.
- Processed prescription orders efficiently while verifying patient information for accuracy.
- Trained new staff on pharmacy procedures, enhancing team performance and workflow efficiency.
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Maintained accurate inventory levels for efficient pharmacy operations and cost control.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Coordinated verification and filling of more than 500 daily prescriptions in high-volume community pharmacy environment.
Certified Pharmacy Technician
CVS Pharmacy
01.2014 - 11.2017
- Implemented process improvements to reduce wait times and enhance customer service experience.
- Led initiatives to maintain compliance with regulatory standards and internal policies.
- Collaborated with healthcare professionals to optimize patient care through effective medication management.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Managed insurance billing and claims processing, streamlining the reimbursement process for patients and pharmacy.
- Performed regular audits to maintain compliance with state regulations and company policies.
- Maintained drug inventory levels by ordering necessary medications and supplies.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
Education
High School Diploma -
North Middlesex Regional High Scholl
Townsend, MA05-2002
Skills
- Data entry
- Attention to detail
- Problem-solving skills
- Customer service
- Insurance billing
- HIPAA regulations
- Medication dispensing
- Filling prescriptions
- Pharmaceutical calculations
- Pharmacist support
- Patient confidentiality
- Inventory management
- Regulatory compliance
- Drug inventory control
- Multitasking and organization
Certification
- CPhT - Certified Pharmacy Technician
- Licensed Immunizer
Timeline
Certified Pharmacy Technician
Pepperell Family Pharmacy
11.2017 - Current
Certified Pharmacy Technician
CVS Pharmacy
01.2014 - 11.2017
High School Diploma -
North Middlesex Regional High Scholl