Erica Lombardi
Salem
Summary
Dynamic professional with established expertise in Management, Sales, Customer Service, Hospitality, and Human Resources.
Overview
8
8
years of professional experience
Work History
Content Manager
Finelight Media Group
Beverly
10.2024 - Current
- Spearheaded development of editorial content for Finelight Media Group's B2B publications.
- Prospected leads to illustrate publication value and secure new partnerships.
- Coordinated with external contributors and stakeholders to gather insights and feature industry leaders, enhancing publication credibility.
General Manager
Mass Bay Movers
Peabody
01.2023 - 10.2024
- Directed daily operations for warehouse, fleet, and office functions in a fast-growing moving and storage company.
- Administered HR and benefits for a workforce exceeding 50 employees.
- Created and executed staff development plans emphasizing culture-building, incentives, and performance reviews.
Sales Manager
Mass Bay Movers
Peabody
01.2022 - 01.2023
- Achieved record profitability by leading a sales team with streamlined training programs and optimized internal processes.
- Conducted in-depth sales reporting and analysis to monitor team performance.
- Executed digital marketing campaigns across social media, Google Ads, and email channels.
Inside Sales Specialist
Mass Bay Movers
Peabody
06.2020 - 01.2022
- Served as key liaison among customers, field teams, and warehouse staff to facilitate service execution.
- Developed sales strategies that achieved highest revenue month to date.
- Hired, trained, and mentored new sales team members to enhance team performance.
Destination Sales Specialist
Crystal Travel & Tours
West Roxbury
02.2020 - 03.2020
- Developed personalized travel itineraries utilizing Tourplan software for individual and group clients.
Front Desk Agent
Caesars Entertainment
Atlantic City
08.2019 - 02.2020
- Oversaw check-ins, check-outs, and guest requests at large-scale resort with thousands of rooms.
- Utilized LMS hotel management system for efficient booking and service management.
- Resolved guest concerns through empathetic and solutions-focused service recovery.
Position Management Coordinator
Auckland Council
Auckland
01.2019 - 08.2019
- Maintained and updated organizational chart for over 11,000 positions.
- Coordinated structural changes, including new roles and reporting adjustments.
- Drafted and revised detailed job descriptions outlining responsibilities and qualifications.
Payroll Administrator
Auckland Council
Auckland
07.2018 - 01.2019
- Administered payroll functions via SAP, ensuring timely and accurate pay for employees.
- Handled detailed employee inquiries and resolved HR and payroll issues.
Assessment Support & Academic Quality Admin
Unitec Institute of Technology
Auckland
10.2017 - 03.2018
- Assessed academic and residency requirements for applicants across multiple tertiary programs.
- Conducted background checks and processed documentation efficiently.
- Guided students through admissions and enrollment processes.
- Delivered measurable progress updates on re-enrollments to Academic Leaders and Deans for 25 programs.
- Contributed to institutional reports utilized by NZQA for academic quality assurance.
Education
Some College (No Degree) - Communications
Rutgers University
New Brunswick, NJSkills
- Business administration
- Customer service
- Sales strategy
- Change implementation
- Staff development
- New business development
References
References available upon request.
Timeline
Content Manager
Finelight Media Group
10.2024 - Current
General Manager
Mass Bay Movers
01.2023 - 10.2024
Sales Manager
Mass Bay Movers
01.2022 - 01.2023
Inside Sales Specialist
Mass Bay Movers
06.2020 - 01.2022
Destination Sales Specialist
Crystal Travel & Tours
02.2020 - 03.2020
Front Desk Agent
Caesars Entertainment
08.2019 - 02.2020
Position Management Coordinator
Auckland Council
01.2019 - 08.2019
Payroll Administrator
Auckland Council
07.2018 - 01.2019
Assessment Support & Academic Quality Admin
Unitec Institute of Technology
10.2017 - 03.2018
Some College (No Degree) - Communications
Rutgers University
Similar Profiles
MICHELLE FONTAINEMICHELLE FONTAINE
Account Executive of Sales and Development at Finelight Media GroupAccount Executive of Sales and Development at Finelight Media Group
Suzie SegalSuzie Segal
EXECUTIVE PRODUCER at Media Companies Include: Pilgrim Media Group, Lionsgate Films, Mike Mathis Productions, Style Network, E! Network, IMG Media, Harpo Productions, Shed MediaEXECUTIVE PRODUCER at Media Companies Include: Pilgrim Media Group, Lionsgate Films, Mike Mathis Productions, Style Network, E! Network, IMG Media, Harpo Productions, Shed Media
SCOTT MILNERSCOTT MILNER
Operations & Logistics Manager at Bauer Media Group/a360Media/McClatchy MediaOperations & Logistics Manager at Bauer Media Group/a360Media/McClatchy Media
Cassaundra Wynia ScottCassaundra Wynia Scott
Inventory Specialist at MII AEROInventory Specialist at MII AERO
Vignesh KumarVignesh Kumar
Software Engineer at Tech MahindraSoftware Engineer at Tech Mahindra