Erica Lombardi
Salem
Summary
Dynamic professional with established expertise in Management, Sales, Customer Service, Hospitality, and Human Resources.
Overview
8
8
years of professional experience
Work History
Content Manager
Finelight Media Group
Beverly
10.2024 - Current
- Spearheaded development of editorial content for Finelight Media Group's B2B publications.
- Prospected leads to illustrate publication value and secure new partnerships.
- Coordinated with external contributors and stakeholders to gather insights and feature industry leaders, enhancing publication credibility.
General Manager
Mass Bay Movers
Peabody
01.2023 - 10.2024
- Directed daily operations for warehouse, fleet, and office functions in a fast-growing moving and storage company.
- Administered HR and benefits for a workforce exceeding 50 employees.
- Created and executed staff development plans emphasizing culture-building, incentives, and performance reviews.
Sales Manager
Mass Bay Movers
Peabody
01.2022 - 01.2023
- Achieved record profitability by leading a sales team with streamlined training programs and optimized internal processes.
- Conducted in-depth sales reporting and analysis to monitor team performance.
- Executed digital marketing campaigns across social media, Google Ads, and email channels.
Inside Sales Specialist
Mass Bay Movers
Peabody
06.2020 - 01.2022
- Served as key liaison among customers, field teams, and warehouse staff to facilitate service execution.
- Developed sales strategies that achieved highest revenue month to date.
- Hired, trained, and mentored new sales team members to enhance team performance.
Destination Sales Specialist
Crystal Travel & Tours
West Roxbury
02.2020 - 03.2020
- Developed personalized travel itineraries utilizing Tourplan software for individual and group clients.
Front Desk Agent
Caesars Entertainment
Atlantic City
08.2019 - 02.2020
- Oversaw check-ins, check-outs, and guest requests at large-scale resort with thousands of rooms.
- Utilized LMS hotel management system for efficient booking and service management.
- Resolved guest concerns through empathetic and solutions-focused service recovery.
Position Management Coordinator
Auckland Council
Auckland
01.2019 - 08.2019
- Maintained and updated organizational chart for over 11,000 positions.
- Coordinated structural changes, including new roles and reporting adjustments.
- Drafted and revised detailed job descriptions outlining responsibilities and qualifications.
Payroll Administrator
Auckland Council
Auckland
07.2018 - 01.2019
- Administered payroll functions via SAP, ensuring timely and accurate pay for employees.
- Handled detailed employee inquiries and resolved HR and payroll issues.
Assessment Support & Academic Quality Admin
Unitec Institute of Technology
Auckland
10.2017 - 03.2018
- Assessed academic and residency requirements for applicants across multiple tertiary programs.
- Conducted background checks and processed documentation efficiently.
- Guided students through admissions and enrollment processes.
- Delivered measurable progress updates on re-enrollments to Academic Leaders and Deans for 25 programs.
- Contributed to institutional reports utilized by NZQA for academic quality assurance.
Education
Some College (No Degree) - Communications
Rutgers University
New Brunswick, NJSkills
- Business administration
- Customer service
- Sales strategy
- Change implementation
- Staff development
- New business development
References
References available upon request.
Timeline
Content Manager
Finelight Media Group
10.2024 - Current
General Manager
Mass Bay Movers
01.2023 - 10.2024
Sales Manager
Mass Bay Movers
01.2022 - 01.2023
Inside Sales Specialist
Mass Bay Movers
06.2020 - 01.2022
Destination Sales Specialist
Crystal Travel & Tours
02.2020 - 03.2020
Front Desk Agent
Caesars Entertainment
08.2019 - 02.2020
Position Management Coordinator
Auckland Council
01.2019 - 08.2019
Payroll Administrator
Auckland Council
07.2018 - 01.2019
Assessment Support & Academic Quality Admin
Unitec Institute of Technology
10.2017 - 03.2018
Some College (No Degree) - Communications
Rutgers University