ERICK JUAREZ RODRIGUEZ
Malden
Summary
Highly experienced individual with proven success in sales, customer service and operations. Possesses excellent communication and problem-solving skills. Proven track record in exceeding sales goals and providing superior customer service.
Overview
7
7
years of professional experience
Work History
Service Associate
Eastern Bank
2025.11 - Current
- Processed customer transactions accurately and efficiently, enhancing overall service delivery.
- Assisted customers with account inquiries, providing tailored solutions to meet individual needs.
- Maintained comprehensive knowledge of bank products and services, ensuring informed customer interactions.
- Resolved customer complaints promptly, fostering positive relationships and trust in bank services.
Retail Store Manager
Metro by T-Mobile
2025.04 - 2025.10
- Managed daily store operations and ensured adherence to company policies.
- Trained and supervised staff on customer service best practices and sales techniques.
- Monitored inventory levels and coordinated restocking of merchandise as needed.
- Conducted regular staff meetings to communicate goals and updates effectively.
Mobile Expert
T-MOBILE
2022.11 - 2023.08
- Utilized strong interpersonal skills to build relationships with customers and increase sales revenue.
- Arranged and display merchandise to promote sales.
- Maintained cleanliness of the store premises according to company standards.
- Opened and closed cash registers, balanced cash drawers, and made deposits.
Crew Leader
AMC THEATERS
2021.11 - 2022.10
- Followed health department regulations for handling food products properly.
- Washed and sanitized plates and utensils for continued use.
- Took customers' orders and wrote ordered items on tickets, giving ticket stubs to customers when needed to identify filled orders.
Pharmacy Technician
CVS
2019.06 - 2021.10
- Followed standard operating procedures for maintaining accurate and readily retrievable accountability records.
- Processed insurance claims and payments for medications.
- Provided excellent customer service to patients, physicians, nurses and other healthcare professionals in a professional manner.
- Assisted customers by answering simple questions, locating items and referring them to pharmacist for medication information.
Education
High School Diploma -
Somerville High School
Somerville, MA2019
Skills
- Operational Efficiency
- Inventory Oversight
- POS Inventory System Operations
- Till Counting
- Billing Procedures
- Credit and Debt Card Processing
- Store operations
- Customer service
- Customer support
- Complaint handling
References
References available upon request
Languages
Spanish
Native or Bilingual
Timeline
Service Associate
Eastern Bank
2025.11 - Current
Retail Store Manager
Metro by T-Mobile
2025.04 - 2025.10
Mobile Expert
T-MOBILE
2022.11 - 2023.08
Crew Leader
AMC THEATERS
2021.11 - 2022.10
Pharmacy Technician
CVS
2019.06 - 2021.10
High School Diploma -
Somerville High School