ERICK JUAREZ RODRIGUEZ
Malden
Summary
Highly experienced individual with proven success in sales, customer service and operations. Possesses excellent communication and problem-solving skills. Proven track record in exceeding sales goals and providing superior customer service.
Overview
7
7
years of professional experience
Work History
Service Associate
Eastern Bank
East Boston, MA
11.2025 - Current
- Processed customer transactions accurately and efficiently, enhancing overall service delivery.
- Assisted customers with account inquiries, providing tailored solutions to meet individual needs.
- Maintained comprehensive knowledge of bank products and services, ensuring informed customer interactions.
- Resolved customer complaints promptly, fostering positive relationships and trust in bank services.
Retail Store Manager
Metro by T-Mobile
Seabrook, New Hampshire
04.2025 - 10.2025
- Managed daily store operations and ensured adherence to company policies.
- Trained and supervised staff on customer service best practices and sales techniques.
- Monitored inventory levels and coordinated restocking of merchandise as needed.
- Conducted regular staff meetings to communicate goals and updates effectively.
Mobile Expert
T-MOBILE
Cambridge, MA
11.2022 - 08.2023
- Utilized strong interpersonal skills to build relationships with customers and increase sales revenue.
- Arranged and display merchandise to promote sales.
- Maintained cleanliness of the store premises according to company standards.
- Opened and closed cash registers, balanced cash drawers, and made deposits.
Crew Leader
AMC THEATERS
Cambridge, MA
11.2021 - 10.2022
- Followed health department regulations for handling food products properly.
- Washed and sanitized plates and utensils for continued use.
- Took customers' orders and wrote ordered items on tickets, giving ticket stubs to customers when needed to identify filled orders.
Pharmacy Technician
CVS
Cambridge, MA
06.2019 - 10.2021
- Followed standard operating procedures for maintaining accurate and readily retrievable accountability records.
- Processed insurance claims and payments for medications.
- Provided excellent customer service to patients, physicians, nurses and other healthcare professionals in a professional manner.
- Assisted customers by answering simple questions, locating items and referring them to pharmacist for medication information.
Education
High School Diploma -
Somerville High School
Somerville, MA2019
Skills
- Operational Efficiency
- Inventory Oversight
- POS Inventory System Operations
- Till Counting
- Billing Procedures
- Credit and Debt Card Processing
- Store operations
- Customer service
- Customer support
- Complaint handling
References
References available upon request
Languages
Spanish
Native or Bilingual
Timeline
Service Associate
Eastern Bank
11.2025 - Current
Retail Store Manager
Metro by T-Mobile
04.2025 - 10.2025
Mobile Expert
T-MOBILE
11.2022 - 08.2023
Crew Leader
AMC THEATERS
11.2021 - 10.2022
Pharmacy Technician
CVS
06.2019 - 10.2021
High School Diploma -
Somerville High School