Erik Diaz
Swansea
Summary
Detail oriented IT student with practical experience in customer service and technology. Strong foundation in networking, system support, and cybersecurity principles. Committed to continuous learning and effective collaboration in IT environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sales Advisor
Best Buy
10.2023 - Current
- Stay up to date on current tech trends to aid customers with product selection and provide resolutions to technical issues.
- Step in to assist the Geek Squad team during busy periods, helping troubleshoot hardware and software problems to support customer service needs.
- Operate POS systems for sales, returns, and exchanges while maintaining accuracy and professionalism.
- Collaborate with team members to meet/exceed sales goals and store expectations.
Produce Clerk
Stop & Shop
04.2021 - 06.2022
- Assisted customers with locating items and provided product recommendations.
- Maintained inventory levels, received deliveries, and addressed discrepancies in accordance with store policies.
- Ensured freshness and safety of all produce through proper rotation and storage.
Education
Associate of Science - Information Technology Security
Bunker Hill Community College
Charlestown, MA07.2025
Diploma - Concentration in Computer Programming & Web Development
Diman Regional Vocational Technical High School
Fall River, MA01.2021
Skills
- Communication and Customer Service
- Technical Problem Solving
- Hardware and Software Support
- Operating Systems
- Expertise Inventory Management
- Microsoft Office Proficiency
Certification
Google Cybersecurity Certification
Timeline
Sales Advisor
Best Buy
10.2023 - Current
Produce Clerk
Stop & Shop
04.2021 - 06.2022
Diploma - Concentration in Computer Programming & Web Development
Diman Regional Vocational Technical High School
Associate of Science - Information Technology Security
Bunker Hill Community College
AFFILIATIONS, PROJECTS, & MENTORSHIPS
- Developed a comprehensive Cyber Security Incident Response Plan (CIRP) outlining procedures for identifying, containing, eradicating, and recovering from security incidents.
- Deployed and configured Microsoft Active Directory Domain Services (ADDS) within a Windows Server virtual machine, including domain setup, DNS integration, and role-based user/group management in a simulated enterprise environment using Virtualbox
- Mass Cyber Center Cybersecurity Mentoring Program Certification - Boston MA
- Mentored by Ritesh Patel, Assistant Leader in Cyber Operations at MIT Lincoln Laboratory
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