Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Erik Nilsen

Springfield

Summary

Experienced Surveillance Operator with expertise in table games, slot machines, and cage procedures in the gaming industry. Proven reliability in monitoring and identifying suspicious activities. Strong organizational skills and decision-making abilities. Eager to bring value to a dynamic organization in a new role.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Surveillance Operator

MGM Springfield
03.2023 - Current
  • Monitored surveillance feeds to detect suspicious activity and potential security breaches.
  • Conducted regular inspections of surveillance equipment, ensuring optimal functionality and reliability.
  • Analyzed video footage to gather evidence for investigations and support incident reports.
  • Collaborated with law enforcement to provide critical information during ongoing investigations.
  • Increased efficiency by effectively multitasking between multiple screens, camera angles, and areas under observation.
  • Ensured compliance with gaming regulations by consistently monitoring operations and reporting any discrepancies observed.
  • Demonstrated strong attention to detail while scanning large crowds for signs of cheating, theft, or other illicit activities.
  • Researched cheating methods and advantage play systems to quickly identify illegal activity.
  • Operated surveillance equipment, video recorders and computers to monitor activities within facility.
  • Reviewed video feeds to observe activity at gaming tables, slot machines and in other areas.
  • Maintained strict confidentiality regarding sensitive information obtained during surveillance activities to protect both patrons'' privacy and casino integrity.
  • Enhanced teamwork within the department by sharing knowledge and expertise with fellow Surveillance Operators during shift handovers or briefings.

Security Officer

MGM Springfield
06.2018 - 03.2023
  • I am responsible for the safety of all guests and employees on MGM property both in and outside of building on foot and in a vehicle. I am responsible for delivering currency and items of high value to locations that were in need. I have provided first aid to guests in need. I have handled intoxicated individuals , individuals overdosed, individuals with medical needs and individuals who were trespassed and removed from property. I am trained as Lead Dispatcher providing guidance among employees and guests to resolve their problems. I became a field training officer after showing my skills and knowledge of the property, the job and how I deal with situations from customer service, medical calls, theft, and aggressive guests.

Lead Dispatcher

Six Flags New England
05.2014 - 06.2018
  • I was responsible for patrolling all property owned by Six Flags New England which included interior and exterior properties, both on foot and in a vehicle. I am responsible for the safety of myself and my coworkers. I have handled vandalism, trespassers, broken water pipes, wild animals and injuries that occur during my shift.

Security Officer

Six Flags New England
03.2014 - 06.2014
  • During that period I was responsible for screening guests and employees coming onto park property. I was also responsible for providing a security escort for the cash control department and providing patrols for the interior of the park and the exterior of the park both on foot and in a vehicle.

Security Officer

Six Flags New England
04.2013 - 11.2013
  • During that period I was responsible for screening guests and employees coming onto park property. I was also responsible for providing a security escort for the cash control department and providing patrols for the interior of the park and the exterior of the park both on foot and in a vehicle.

Education

High School Diploma -

Holyoke Community College
Holyoke, MA
01.2010

Skills

  • REPORT WRITING
  • CPR
  • MICROSOFT OFFICE
  • Customer Service
  • Quick learner
  • Integrity and trustworthiness
  • CCTV operation
  • Accurate incident reporting
  • Large payout verification
  • Alarm monitoring
  • Enforcement of policies and procedures

Certification

  • License to Carry
  • February 2017 to June 2022
  • NRA Home Safety Course LTC-007
  • Heartsaver First Aid CPR AED
  • July 2016 to July 2020
  • CPR First Aid and AED trained with Optional Modules Child CPR AED, and Infant CPR

Additional Information

  • Skills
  • Shift work experience
  • Observant
  • Interior and exterior patrol
  • Vehicle patrol
  • Report writing
  • Microsoft Office
  • Windows
  • Crime prevention methods
  • High level of integrity
  • Investigative skills
  • Defensive Tactics
  • CPR/ AED/First Aid Trained
  • Alcohol Awareness Trained

Timeline

Surveillance Operator

MGM Springfield
03.2023 - Current

Security Officer

MGM Springfield
06.2018 - 03.2023

Lead Dispatcher

Six Flags New England
05.2014 - 06.2018

Security Officer

Six Flags New England
03.2014 - 06.2014

Security Officer

Six Flags New England
04.2013 - 11.2013

High School Diploma -

Holyoke Community College

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Erik Nilsen