Erika Baxter
Swansea,MA
Summary
Offering a friendly and cooperative attitude, with a willingness to learn and grow in a dynamic environment. Brings understanding of the importance of customer service and teamwork, along with the ability to handle tasks efficiently and accurately. Ready to use and develop communication and problem-solving skills in any role.
Developed strong communication and teamwork skills in fast-paced, customer-focused environment. Expertise in delivering excellent customer service and maintaining organized workspaces. Seeking to transition into new field, leveraging these skills to contribute effectively to new team and environment.
Overview
4
4
years of professional experience
Work History
Crew Member
The Ice Cream Barn
02.2022 - Current
- Assisted hundreds of customers daily with inquiries and order placements to enhance service efficiency.
- Maintained the cleanliness and organization of workstations to ensure a safe environment.
- Collaborated with over 50 team members to support daily operational goals and tasks.
- Learned safety protocols and standard operating procedures for equipment usage.
- Prepared food items according to established recipes and quality standards.
- Monitored inventory levels to assist in timely stock replenishment efforts.
Event Staff Member
Crestwood Country Club
09.2024 - 01.2025
- Coordinated event logistics, including setup, breakdown, and equipment management.
- Monitored inventory of supplies, ensuring readiness for upcoming events.
- Set up event facilities and equipment, cleaned areas, and organized supplies.
- Welcomed over 50 guests to events, checked invitations, and oversaw proper seating.
- Maintained clean facilities throughout events, contributing to overall guest satisfaction levels.
- Performed post-event tasks such as breaking down areas, removing trash, and cleaning facilities.
Range Attendant
Segregansett Country Club
04.2023 - 11.2023
- Enhanced golfer satisfaction by maintaining a clean and organized driving range.
- Assisted in retaining member loyalty through proactive communication about available services, promotions, or upcoming events.
- Ensured optimal course conditions through regular maintenance tasks such as ball collection and tee placement.
- Collaborated with pro shop staff to ensure seamless communication regarding scheduling or facility issues.
- Improved customer experience by promptly responding to golfer requests or inquiries.
Education
Bachelor of Science - Health Science
Bridgewater State University
Bridgewater, MA05-2028
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Problem-solving
- Clear communication
- Cash handling
- Cleaning
- Attention to detail
- Customer engagement
Languages
English
Full Professional
Spanish
Limited Working
Timeline
Event Staff Member
Crestwood Country Club
09.2024 - 01.2025
Range Attendant
Segregansett Country Club
04.2023 - 11.2023
Crew Member
The Ice Cream Barn
02.2022 - Current
Bachelor of Science - Health Science
Bridgewater State University
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