Erika Baxter
Swansea
Summary
Personable and adaptable individual with a knack for delivering exceptional customer service and creating memorable dining experiences. Possesses a strong understanding of menu offerings and food handling protocols, along with solid multitasking and communication skills. Able to contribute to a positive dining atmosphere and ensure guest satisfaction.
Overview
4
4
years of professional experience
Work History
Server
Rhode Island Country Club
Barrington, RI
10.2025 - Current
- Provided exceptional customer service by promptly addressing guest inquiries and concerns.
- Managed multiple tables efficiently, delivering food and beverages in a timely manner.
- Collaborated with kitchen staff to ensure accurate order preparation and presentation.
- Maintained cleanliness and organization of dining area, ensuring compliance with health standards.
- Resolved customer complaints effectively, fostering positive dining experiences and repeat business.
- Assisted in menu development by providing feedback based on customer preferences and trends.
Crew Member
The Ice Cream Barn
Swansea, MA
02.2022 - 01.2026
- Restocked kitchen supplies including food products and utensils.
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
- Maintained organized storage areas for food products, beverages and restaurant supplies.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Processed takeout orders quickly to ensure timely delivery of meals.
- Monitored quality of food served to ensure it met company standards for presentation and temperature.
- Answered phone calls promptly to provide accurate information about menu items or prices.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Provided exceptional customer service, ensuring positive guest experiences and satisfaction.
- Operated point-of-sale system efficiently, processing transactions accurately and promptly.
Barista
Society Coffee Bar
Somerset, MA
11.2024 - 01.2025
- Prepared high-quality beverages following standardized recipes and customer preferences.
- Managed daily inventory to ensure adequate stock of coffee beans and supplies.
- Maintained cleanliness and organization of work areas to comply with health standards.
- Implemented efficient workflows to enhance the speed of service during peak hours.
- Pleasantly interacted with customers during hectic periods to promote a fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
Busser
Segregansett Country Club
Taunton , MA
04.2023 - 11.2024
- Communicated effectively with kitchen staff regarding orders placed by customers.
- Inspected dining room furniture for cleanliness prior to seating guests.
- Bussed and reset tables in an orderly fashion.
- Delivered food orders to tables in a timely manner according to company standards.
- Replenished napkins, condiments, silverware and glassware as needed.
- Assisted servers with stocking supplies, setting up for service and cleaning duties.
- Took initiative to help others whenever necessary.
Education
Bachelor of Science - Health Sciences
Bridgewater State University
Bridgewater, MA05-2027
High School Diploma -
Joseph Case High School
Swansea, MA06-2024
Skills
- Customer Engagement
- Food Preparation
- Inventory Restocking
- Safe Food Handling
- Drive-Thru Operations
- Health Code Compliance
- Memory retention
- Customer service
- Table bussing
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Server
Rhode Island Country Club
10.2025 - Current
Barista
Society Coffee Bar
11.2024 - 01.2025
Busser
Segregansett Country Club
04.2023 - 11.2024
Crew Member
The Ice Cream Barn
02.2022 - 01.2026
Bachelor of Science - Health Sciences
Bridgewater State University
High School Diploma -
Joseph Case High School