Erika Knodler
Medford
Overview
30
30
years of professional experience
Work History
Family Aid Boston
Boston
01.2021 - Current
- Provided case management services, connecting clients to housing, healthcare, and community resources
- Coordinated housing placements by working with brokers, landlords, and housing agencies
- Served as liaison between organizations including Family Aid Boston (FAB) and Boston Housing Authority (BHA)
- Completed leasing documentation, recertifications, and housing applications in a timely manner
- Assisted clients with HEV and EHV applications, ensuring all required documentation was complete and accurate
- Completed and reviewed RFTA forms and leased paperwork with clients and brokers
- Maintained accurate client records in Clarity, Epic, Health Leads Reach, and Excel databases
- Requested, verified, and tracked required client documentation; followed up to ensure completeness
- Drafted formal letters to request employment verification, school records, identification, and other documents
- Provided interpretation services between clients, leasing officers, property managers, and partner agencies
- Educated clients on housing processes, lease agreements, and available support services
- Ensured all documentation was reviewed, accurate, and compliant with program requirements
- Provided translation and interpretation services for Family Aid Boston, Dimock Center, Boston Children’s Hospital, Latinx-O-A / LGBTQIA WDC, Back Bay Mortgage Company and Malden Public Schools
- Maintained detailed and accurate documentation of all client interactions and services
Call for Action: Latinx/Latino/LGBTQIA Wellness Digital Center
01.2019 - 01.2021
Case Advocate
Dimock Center
Roxbury
05.2019 - 08.2020
Sales specialist/Customer Service
Lord and Taylor
Boston
01.2009 - 01.2020
Spanish Tutor
University of Massachusetts
01.2016 - 01.2019
Receptionist and Customer Service
Back Bay Mortgage Company
Watertown
01.2006 - 01.2007
Assistant Teacher
Malden Public Schools
Malden
01.1996 - 01.2000
Children’s Hospital
Boston
01.2020
Education
Bachelor of Arts - Latin American & Iberian Studies, Spanish & English Translation Studies, Psychology
University of Massachusetts
Medical Interpreter Certification -
Roxbury Community College
Skills
- Housing coordination
- Leasing documentation
- Professional interpretation
- Document translation
- Database management
- Clarity
- Epic
- Health Leads Reach
- Excel
- Quality control
- Documentation review
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Timeline
Family Aid Boston
01.2021 - Current
Children’s Hospital
01.2020
Case Advocate
Dimock Center
05.2019 - 08.2020
Call for Action: Latinx/Latino/LGBTQIA Wellness Digital Center
01.2019 - 01.2021
Spanish Tutor
University of Massachusetts
01.2016 - 01.2019
Sales specialist/Customer Service
Lord and Taylor
01.2009 - 01.2020
Receptionist and Customer Service
Back Bay Mortgage Company
01.2006 - 01.2007
Assistant Teacher
Malden Public Schools
01.1996 - 01.2000
Bachelor of Arts - Latin American & Iberian Studies, Spanish & English Translation Studies, Psychology
University of Massachusetts
Medical Interpreter Certification -
Roxbury Community College