Erika Knodler
Medford
Overview
30
30
years of professional experience
Work History
Family Aid Boston
Boston
2021.01 - Current
- Provided case management services, connecting clients to housing, healthcare, and community resources
- Coordinated housing placements by working with brokers, landlords, and housing agencies
- Served as liaison between organizations including Family Aid Boston (FAB) and Boston Housing Authority (BHA)
- Completed leasing documentation, recertifications, and housing applications in a timely manner
- Assisted clients with HEV and EHV applications, ensuring all required documentation was complete and accurate
- Completed and reviewed RFTA forms and leased paperwork with clients and brokers
- Maintained accurate client records in Clarity, Epic, Health Leads Reach, and Excel databases
- Requested, verified, and tracked required client documentation; followed up to ensure completeness
- Drafted formal letters to request employment verification, school records, identification, and other documents
- Provided interpretation services between clients, leasing officers, property managers, and partner agencies
- Educated clients on housing processes, lease agreements, and available support services
- Ensured all documentation was reviewed, accurate, and compliant with program requirements
- Provided translation and interpretation services for Family Aid Boston, Dimock Center, Boston Children’s Hospital, Latinx-O-A / LGBTQIA WDC, Back Bay Mortgage Company and Malden Public Schools
- Maintained detailed and accurate documentation of all client interactions and services
Call for Action: Latinx/Latino/LGBTQIA Wellness Digital Center
2019.01 - 2021.01
Case Advocate
Dimock Center
Roxbury
2019.05 - 2020.08
Sales specialist/Customer Service
Lord and Taylor
Boston
2009.01 - 2020.01
Spanish Tutor
University of Massachusetts
2016.01 - 2019.01
Receptionist and Customer Service
Back Bay Mortgage Company
Watertown
2006.01 - 2007.01
Assistant Teacher
Malden Public Schools
Malden
1996.01 - 2000.01
Children’s Hospital
Boston
2020.01
Education
Bachelor of Arts - Latin American & Iberian Studies, Spanish & English Translation Studies, Psychology
University of Massachusetts
Medical Interpreter Certification -
Roxbury Community College
Skills
- Housing coordination
- Leasing documentation
- Professional interpretation
- Document translation
- Database management
- Clarity
- Epic
- Health Leads Reach
- Excel
- Quality control
- Documentation review
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Timeline
Family Aid Boston
2021.01 - Current
Children’s Hospital
2020.01
Case Advocate
Dimock Center
2019.05 - 2020.08
Call for Action: Latinx/Latino/LGBTQIA Wellness Digital Center
2019.01 - 2021.01
Spanish Tutor
University of Massachusetts
2016.01 - 2019.01
Sales specialist/Customer Service
Lord and Taylor
2009.01 - 2020.01
Receptionist and Customer Service
Back Bay Mortgage Company
2006.01 - 2007.01
Assistant Teacher
Malden Public Schools
1996.01 - 2000.01
Bachelor of Arts - Latin American & Iberian Studies, Spanish & English Translation Studies, Psychology
University of Massachusetts
Medical Interpreter Certification -
Roxbury Community College