Erika Soto
Dorchester
Summary
Dedicated cashier with exceptional customer service skills and transaction processing expertise. Known for effective communication and problem-solving abilities, ensuring smooth operations and customer satisfaction.
Overview
2
2
years of professional experience
Work History
Cashier, pricing and customer service
america's food basket
Dorchester Center
10.2023 - Current
- Managed cash register operations and balanced cash drawers at end of shifts.
- Assisted customers with product inquiries and provided excellent service.
- Processed customer transactions efficiently and accurately at busy retail locations.
- Maintained cleanliness and organization of checkout areas for smooth operations.
- Collaborated with team members to ensure prompt restocking of merchandise.
- Handled customer complaints professionally and resolved issues effectively.
- Trained new staff on cashier procedures and customer service standards effectively.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Collected payments and provided accurate change.
- Stocked shelves with merchandise when needed.
- Helped customers find specific products, answered questions, and offered product advice.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures, and customer services.
Education
High School Diploma -
Boston International Newcomers Academy
Dorchester Center06-2022
Skills
- Point of sale operation
- Transaction processing expertise
- Exceptional customer service skills
- Accurate pricing strategies
- Training and staff development
- Collaborative teamwork skills
- Conflict resolution methods
- Merchandise exchange policies
- Refund processing capabilities
- Detail-oriented approach
- dedicated work ethic and integrity
- effective money handling practices
- great problem-solving skills
- dedicated professionalism and courtesy
- efficient credit and cash transaction handling
- effective merchandise restocking strategies
- effective issue resolution skills
- efficient sales transaction handling
- effective written and verbal communication skills
- effective checkout monitoring
Languages
English
Professional
Spanish
Native/ Bilingual
Timeline
Cashier, pricing and customer service
america's food basket
10.2023 - Current
High School Diploma -
Boston International Newcomers Academy