Erin Allison
Quincy
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
Appeals & Grievances Coordinator
Point32Health
02.2024 - Current
- Reviewed and triaged appeal requests to determine validity, classification, and next steps in accordance with regulatory guidelines
- Prioritized and managed high-volume workload in a fast-paced, deadline-driven environment
- Worked both independently and collaboratively to ensure timely issuance of appeals in accordance with regulatory turnaround requirements
- Proactively identified high-priority and urgent cases, initiating escalation protocols to ensure timely resolution and adherence to compliance standards
Member Services Representative
Tufts Health Plan
11.2021 - 02.2024
- Provided frontline support to members, resolving inquiries and complaints related to benefits, coverage, and services
- Applied strong knowledge of HIPAA and privacy regulations to ensure compliant handling of sensitive information
- Documented interactions accurately and efficiently to support case tracking and quality standards
- Demonstrated strong communication and de-escalation skills while maintaining high customer satisfaction
UK & Ireland Country Specialist
Audley Travel
Boston
10.2019 - 04.2020
- Managed end-to-end client relationships, delivering customized travel solutions for high-value clientele
- Built strong relationships through consultative communication and attention to detail
- Collaborated cross-functionally to ensure seamless service delivery and client satisfaction
- Adapted quickly to new systems and processes in a dynamic environment
Assist Associate
Marriott International
08.2016 - 09.2019
- Served as a frontline supervisor and escalation point for customer service issues and associate support
- Resolved complex complaints while balancing customer satisfaction with company policies
- Partnered with multiple departments to coordinate issue resolution and improve service delivery
- Guided associates on policies and procedures, reinforcing consistency and compliance
Customer Service Specialist
Starwood Hotels & Resorts
02.2016 - 08.2016
- Delivered high-level customer support across phone and digital channels for premium members
- Documented and escalated customer complaints with accuracy and attention to detail
- Consistently exceeded performance metrics related to service quality, productivity, and customer satisfaction
Training Coach
Starwood Hotels & Resorts
07.2015 - 02.2016
- Trained and coached associates on customer service standards, systems, and processes
- Conducted quality assurance reviews and delivered actionable feedback to improve performance
- Facilitated training sessions and onboarding to support team development
- Managed scheduling and training delivery in a high-volume environment
Education
Associate of Arts -
Bristol Community College
Fall River06-2014
Skills
- Appeal triage
- Case management
- Documentation accuracy
- Customer relationship management
- Team collaboration
- Issue resolution
Timeline
Appeals & Grievances Coordinator
Point32Health
02.2024 - Current
Member Services Representative
Tufts Health Plan
11.2021 - 02.2024
UK & Ireland Country Specialist
Audley Travel
10.2019 - 04.2020
Assist Associate
Marriott International
08.2016 - 09.2019
Customer Service Specialist
Starwood Hotels & Resorts
02.2016 - 08.2016
Training Coach
Starwood Hotels & Resorts
07.2015 - 02.2016
Associate of Arts -
Bristol Community College