Erin Carey
Wakefield
Summary
Creative and engaging account manager bringing several years of dynamic and diverse management experience. Recognized for essential business acumen and focus through budgetary and deadline adherence, innovative sales techniques and concept solutions. Visionary leader dedicated to aligning organizational business goals with quality.
Overview
20
20
years of professional experience
Work History
Account Manager
Dirty Hands
Boston
01.2024 - Current
- Responsible for growing and maintaining a portfolio of approximately 40 brands in the organic and natural foods sector.
- Built and maintained relationships with retailers to build brand awareness.
- Ensure brands are merchandised according to brand standards, reporting in real time directly to brand managers through the Go Spot Check app.
- Engaging in team calls, company-wide calls, and daily communication through various Slack channels.
- Continuously communicating brand needs at the store level through in-person visits and emails, as necessary.
Production Manager
Genuine Food Lab
Woburn
02.2023 - 12.2023
- Oversee a facility that produces over 2000 unitized school lunches daily.
- Oversaw daily production operations and maintained quality control standards.
- Managed staff schedules and ensured proper workforce allocation.
- Coordinated inventory management and supply chain logistics effectively.
- Implemented safety protocols to maintain a secure work environment.
- Trained team members on equipment usage and production techniques.
- Streamlined processes to enhance productivity across production lines.
- Monitored the daily operations of the production team, providing guidance and support as needed.
Restaurant Manager
Finz Restaurant
Salem
06.2022 - 02.2023
- Responsible for daily restaurant operations of a large seaside restaurant, 2 dining rooms, seasonal patio, and 3 function rooms.
- I was quickly moved into the role of hiring manager, tasked with interviewing, hiring, and training of servers, hosts, runners & bussers.
- Daily responsibilities included coaching, guiding, and directing staff to provide excellent guest service, ensuring the return of guests, meeting daily staffing requirements, cash reconciliation, special menu creation, crafting bar specials, streamlining the expo line with heavy takeout, and overseeing the function staff in coordination with the event manager.
Front of the house trainer
Legal Sea Foods
Burlington
11.2011 - 06.2021
- Superior customer care while training others.
- Held accountable for guest experience and ensuring a return visit, this includes but not limited to: attention to detail and timing, last quality checkpoint for kitchen and bar items, p.o.s knowledge; handheld order taking, and payment devices.
- Multi-tasking at its finest! Having the ability to ensure superior customer experience, while training others.
Restaurant Manager
Legal Sea Foods
Boston
07.2009 - 11.2011
- Job requirements include scheduling FOH staff, labor and sales forecasting, managing daily and weekly reports, opening and closing restaurant, safe and cash drawer audits, managing guest complaints, adherence to safety and sanitation standards, hiring, training, and overseeing staff.
Network Manager, Sales & recruiting specialist
Flynn Brewton Inc
Neptune
07.2006 - 06.2008
- Responsible for all functions of a multi-unit Dunkin Donuts network, including all hiring and training of new employees, shift leaders, and new managers.
- Coordinates orders from the central kitchen, as well as ordering special equipment for all locations.
- Reprogramming of all register systems for new promos as well as coordination of POP postings, and training of managers for new promos.
- Serves as liaison between managers and staff to franchisees.
- Daily staffing and problem solver.
- Customer service specialist.
In-Store Chef/Culinary Coordinator
Whole Foods Market
Princeton
07.2005 - 07.2006
- Developed and executed strategies to educate customers.
- Managed in-store demo staff and classroom instructors.
- Created a database of customers and incentive programs for repeat customers.
- Increased profits of the classroom through aggressive in-store marketing.
- Assisted in all marketing events both in-store and off-premise.
Education
Associates Degree - Restaurant Management
Middlesex County College
Culinary Arts Degree -
New England Culinary Institute
Skills
- Client relationship management
- Visual merchandising
- Inventory management
- Brand strategy
- Team collaboration
- Data analysis
- Problem solving
- Effective communication
- Brand management
- Territory management
- Client development
- Account development
- Profit and loss forecasting
Timeline
Account Manager
Dirty Hands
01.2024 - Current
Production Manager
Genuine Food Lab
02.2023 - 12.2023
Restaurant Manager
Finz Restaurant
06.2022 - 02.2023
Front of the house trainer
Legal Sea Foods
11.2011 - 06.2021
Restaurant Manager
Legal Sea Foods
07.2009 - 11.2011
Network Manager, Sales & recruiting specialist
Flynn Brewton Inc
07.2006 - 06.2008
In-Store Chef/Culinary Coordinator
Whole Foods Market
07.2005 - 07.2006
Associates Degree - Restaurant Management
Middlesex County College
Culinary Arts Degree -
New England Culinary Institute
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