Erin Hankin
Medway
Summary
Dynamic training and project management professional with a proven track record at athenahealth. Expert in virtual training and content development, achieving a 4.8/5 trainer satisfaction rating. Adept at analyzing workflows and facilitating product demonstrations, fostering strong client relationships to ensure seamless onboarding and implementation.
Overview
19
19
years of professional experience
Work History
Senior Coaching and Training Associate
athenahealth
Boston
01.2020 - Current
- Lead virtual training classes for external clients regarding athena workflows and functionality.
- Partnered with training architects to create new courses and content.
- Provided onsite training support for key athena clients.
- Developed and presented workshops for athena’s annual Thrive conference.
- Acted as a liaison with our internal onboarding team to assist with client specific training requests, training strategy and workflow demos.
- Maintained a 4.8/5 satisfaction with trainer rating and an 82% NPS average score based on client surveys.
Senior Project Associate – Virtual Onboarding
athenahealth
Boston
01.2020 - Current
- Responsible for managing and monitoring projects for clients with varying complexities.
- Maintain accuracy of all internal systems to ensure effective management of project pipeline and project resources.
- Keep clients informed regarding project timeline and milestones.
- Work with clients to create clinical workflows to meet the practice and providers needs.
- Provide training and demos relating to athenaOne suite of products.
- Work with client post live to answer questions and tweak workflows as needed.
- Partner with CSM to provide an easy transition once onboarding period is complete.
Account Implementation Manager
Sun Life Financial
Wellesley Hills
09.2006 - 01.2020
- Responsible for the ongoing account management of new business sold for group life and disability policies.
- Work closely with brokers and clients by providing education on sold plans, billing, and contracts.
- Lead calls with clients to review paperwork and implementation process.
- Provided training on billing systems and online portal.
- Review census data for accuracy.
- Created and maintained positive and trusting relationships with sales, brokers, and clients.
- Maintained a high volume of cases at various stages of completion and proactively followed up with clients and sales reps for outstanding information.
- Partnered with contracts and billing to ensure an accurate bill and contract were produced.
- Work with client relationship executives to provide a smooth transition for clients once implementation is complete.
Senior Benefit Analyst
Sun Life Financial
Wellesley Hills
09.2006 - 01.2020
- Examine, determine eligibility, calculate benefits, and process short term disability income claims.
- Manage ongoing claims by corresponding with physicians, employers, and claimants to obtain up to date information to support the validity of the claim.
- Review high volumes of medical information, utilizing in house medical staff when necessary.
- Analyze plan provisions, document decisions, and communicate with claimants and employers.
- Assist with new hire training by participating in job shadowing and job coaching.
- Participate in ongoing training seminars to further industry knowledge.
Education
BA - Political Science
Quinnipiac University
Hamden, CT05-2005
Skills
- Virtual training
- Content development
- Workflow analysis
- Product demonstrations
- Training facilitation
- Project management
Timeline
Senior Coaching and Training Associate
athenahealth
01.2020 - Current
Senior Project Associate – Virtual Onboarding
athenahealth
01.2020 - Current
Account Implementation Manager
Sun Life Financial
09.2006 - 01.2020
Senior Benefit Analyst
Sun Life Financial
09.2006 - 01.2020
BA - Political Science
Quinnipiac University