Erin Jollimore
Tewksbury
Summary
Detail-oriented professional with strong leadership skills and a background in training and mentoring. Proven ability to improve team performance through clear communication and adherence to quality standards, driving overall success in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Barista Trainer
Aroma Joes
Tewksbury, MA
08.2024 - Current
- Developed and delivered training programs on beverage preparation techniques.
- Ensured adherence to company standards for product quality and customer service.
- Collaborated with management to refine training materials and processes.
- Assisted in onboarding new baristas, fostering a supportive learning environment.
- Conducted workshops on menu knowledge and upselling strategies.
- Mentored junior baristas, enhancing their confidence and technical skills.
- Handled cash and processed payments accurately to avoid errors.
- Boosted company reputation by maintaining a clean, efficient, and inviting café environment.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Contributed to store profitability by monitoring inventory levels, placing orders as needed, and minimizing waste.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Assistant Toddler Teacher
Knowledge Beginnings
North Billerica, MA
10.2022 - 03.2025
- Supported curriculum implementation by preparing educational materials and classroom activities.
- Assisted in fostering a nurturing environment, promoting social and emotional development among toddlers.
- Collaborated with lead teachers to observe and assess individual child progress regularly.
- Facilitated daily routines, ensuring safety and hygiene standards were consistently met.
- Engaged toddlers in interactive play, enhancing cognitive skills through age-appropriate activities.
- Communicated effectively with parents regarding children's daily experiences and developmental milestones.
- Maintained a safe, clean, and organized classroom environment conducive to learning and exploration.
- Empowered young learners by guiding them towards independence in self-help tasks such as dressing themselves or cleaning up after snack time.
- Promoted language development by engaging toddlers in interactive storytelling sessions using books, puppets, and props.
- Assisted in the implementation of daily routines, including mealtime, naptime, outdoor play, and transitions between activities.
- Supported children''s emotional and social development through positive reinforcement and open communication strategies.
Education
High School Diploma -
Tewksbury Memorial High School
Tewksbury, MA06.2022
Skills
- Leadership experience
- Health and safety compliance
- Cleanliness standards
- Complaint handling
- Training background
- Excellent memory
- Active listener
- Attention to detail
- Clear communication
- Professional demeanor
Timeline
Barista Trainer
Aroma Joes
08.2024 - Current
Assistant Toddler Teacher
Knowledge Beginnings
10.2022 - 03.2025
High School Diploma -
Tewksbury Memorial High School