Summary
Overview
Work History
Education
Skills
Board Membership
Timeline
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Erin Quinn

Lancaster

Summary

Strategic banking leader with over 15 years of senior leadership experience and 5 years in retail banking. Demonstrated ability to drive revenue growth and enhance customer satisfaction while building high-performing teams across multiple branches. Expertise in organizational problem-solving and team development, leading to significant improvements in employee engagement and performance. Proven success in implementing effective training and monitoring techniques to achieve company objectives.

Overview

11
11
years of professional experience

Work History

District Executive

Santander Bank
08.2021 - Current
  • Lead and developed a team of 12 branch managers, overseeing 1.3B in deposits.
  • Increased revenue by 20% year over year through focused sales coaching and consistent messaging.
  • Improved customer satisfaction scores year over year with a customer obsessed and hospitality focused initiative.
  • Recruited and trained top talent managers with high potential for future leadership roles.
  • Led the network in regulatory and compliance standards, with an average audit score of over 95%.

Branch Manager

Santander Bank
01.2020 - 08.2021
  • Managed daily operations of a branch with 120M in assets and a team of 8.
  • Successfully turned an underperforming branch in to top performer, increasing productivity targets by double digits.
  • Improved customer satisfaction scores by over 25% through targeted service enhancement standards.
  • Partnered with local businesses and community organizations to drive visibility and client acquisition.

Associate Coordinator Bakery Team

Whole Foods Market
10.2018 - 10.2019
  • Created variety of selling and merchandising programs which positively impacted bottom line performance.
  • Restructured labor for 41 stores to maximize profits and minimize labor pressure.
  • Built Gross Margin targets for the region to be more competitive while incorporating an in-house bread program, modern grab and go cake program and self-serve pastries.
  • Led store renovations in 8 locations in Massachusetts to include state of the art scratch bread facilities.
  • Successfully increased employee retention by creating a positive work environment that focused on proper training and development in 41 stores.
  • Oversaw recruitment, training and team member development and initiatives to maximize productivity and revenue potential.

Store Team Leader Brookline

Whole Foods Market
01.2017 - 01.2018
  • Supervised five department managers, and over 80 team members, providing coaching and accountability for store results and performance.
  • Became a member of the Brookline Chamber of Commerce and developed strong community ties that cultivated strong business relationships with customers to drive business development.
  • Ensure store is prepared for internal audits through analysis and preparation of quality assurance and Inventory statistics.
  • Created an environment that enabled the teams to focus on our customers experience, quality, consistency, and in stock position ultimately driving and exceeding sales targets.
  • Developed and implemented strategic merchandising plans to achieve revenue objectives and reduce expenditures.
  • Consistently exceeded goals in key metrics such as profit, sales, employee retention and customer service.

Associate Store Team Leader

Whole Foods Market
01.2014 - 01.2017
  • Developed a training program that was used in 41 stores that focused on identifying measurable goals that produced growth in all areas of leadership and business.
  • Managed operational costs by spearheading inventory control, controlling receiving practices, and instituting operational standards that allowed teams transparency in to their business.
  • Coordinated efforts to restore profitability and reputation of 3 under performing locations through implementation of new policies and procedures, including various initiatives designed to increase sales and customer loyalty.

Education

Bachelor of Science -

Johnson & Wales University
Providence, RI
01.2000

Skills

  • Multi-branch leadership
  • Customer experience excellence
  • Strategic planning
  • Performance coaching
  • Community engagement and business development

Board Membership

Junior Achievement of Western Massachusetts

Timeline

District Executive

Santander Bank
08.2021 - Current

Branch Manager

Santander Bank
01.2020 - 08.2021

Associate Coordinator Bakery Team

Whole Foods Market
10.2018 - 10.2019

Store Team Leader Brookline

Whole Foods Market
01.2017 - 01.2018

Associate Store Team Leader

Whole Foods Market
01.2014 - 01.2017

Bachelor of Science -

Johnson & Wales University

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Erin Quinn