Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Erin Sacharanski

Worcester

Summary

Environmental Customer Service Representative with 8+ years of experience in enhancing customer satisfaction through effective communication and problem-solving skills. Proficient in Salesforce CRM and adept at managing inbound calls, regulatory compliance, and documentation. Committed to fostering strong customer relationships and improving service delivery through teamwork and innovative solutions.

Overview

8
8
years of professional experience
1
1
Certification

Work History

ENVIRONMENTAL CUSTOMER SERVICE REPRESENTATIVE

Clean Harbors
09.2023 - Current
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
  • Assisted customers in navigating the company website and placing online orders, improving overall user experience.
  • Skilled at working independently and collaboratively in a team environment.

Frontline Specialist

REI
10.2024 - 01.2025
  • Processing sales, handling returns, and managing payments efficiently
  • Greeting customers, listening to needs, providing personalized product recommendations
  • Encouraging customers to join REI co-op membership plan
  • Maintaining clean and organized displays, stocking displays, and ensuring product availability

WAIT STAFF MEMBER

The Boynton
03.2017 - 04.2023
  • Operated POS terminals to input orders, split bills, and calculate totals.
  • Educated guests on daily specials, appetizers, entrees, desserts, and other menu items.
  • Greeted customers, answered questions, and recommended specials, wine, and desserts to increase profits.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders, and respond to service questions.

HORTICULTURE OUTREACH SUPERVISOR

Tower Hill Botanic Garden
06.2022 - 08.2022
  • Aligned operations with objectives set by senior management and board of directors.
  • Collaborated positively with peers and other staff members to maintain a friendly, supportive, and cooperative work atmosphere.
  • Organized files and records and handled other support tasks, allowing managers to take on more pressing responsibilities.
  • Planned and executed strategies to increase productivity.

Education

Bachelor of Science - Environmental Science

Worcester State University
Worcester, Massachusetts

Associate of Science - Animal Science

Becker College
Worcester, Massachusetts

Biology

Brookdale Community College
Lincroft, New Jersey

Skills

  • Customer Relationship Management (CRM)
  • Salesforce CRM
  • Document Management
  • Records Management
  • Administrative Support
  • Office Support
  • Computer Proficiency
  • Regulatory Compliance
  • Transaction Processing
  • Inbound Call Management
  • Call Documentation
  • GIS and GPS technology utilization
  • Python programming basics

Certification

  • Fundamentals Certificate - Massachusetts Association of Conservation Commissions
  • 10-Hour OSHA Outreach for General Industry - OSHA Outreach Training

Timeline

Frontline Specialist

REI
10.2024 - 01.2025

ENVIRONMENTAL CUSTOMER SERVICE REPRESENTATIVE

Clean Harbors
09.2023 - Current

HORTICULTURE OUTREACH SUPERVISOR

Tower Hill Botanic Garden
06.2022 - 08.2022

WAIT STAFF MEMBER

The Boynton
03.2017 - 04.2023

Associate of Science - Animal Science

Becker College

Biology

Brookdale Community College

Bachelor of Science - Environmental Science

Worcester State University

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Erin Sacharanski