Summary
Overview
Work History
Education
Skills
History
References
Timeline
Generic

Erin Sword

Billerica

Summary

Dynamic professional with extensive experience in customer relationship management at Kelly Nissan of Woburn. Proven ability to enhance customer satisfaction through effective communication and conflict resolution. Skilled in medical terminology and appointment scheduling, adept at multitasking in fast-paced environments while maintaining organizational excellence. Committed to delivering exceptional service and fostering positive client interactions. Open and positive communicator, with a level-headed approach to managing routine needs and meeting special challenges.

Overview

10
10
years of professional experience

Work History

Internet Sales Manager

Kelly Nissan of Woburn
Woburn
05.2022 - 06.2025
  • Maintained customer satisfaction through proactive communication and service delivery.
  • Scheduled appointments while providing detailed information to potential customers.
  • Organized tracking system for customer information and inquiries.
  • Performed follow-up tasks to address customer concerns promptly.
  • Enhanced organizational skills by efficiently managing multiple tasks.

Receptionist

Dr. Rawji OBGYN
Deland
05.2021 - 12.2021
  • Answered multi-line phone system, directing calls and delivering exceptional customer service.
  • Scheduled appointments and confirmed patient visits, ensuring accuracy in patient records.
  • Processed patient information while maintaining strict confidentiality standards.
  • Resolved patient concerns and complaints effectively to enhance service quality.

Bartender

Skydive DeLand "The Perfect Spot"
Deland
09.2018 - 05.2021
  • Mixed and served cocktails to enhance customer experience.
  • Restocked server stations and liquor daily to ensure operational efficiency.
  • Managed bar bank to maintain accurate financial records.
  • Closed bar and restaurant nightly, ensuring proper cash handling procedures.

Medical Assistant

Girdwood Health Clinic
Girdwood
10.2017 - 07.2018
  • Managed patient records and ensured accuracy in medical documentation for healthcare providers.
  • Collected vital signs, updated medical histories, and supported patient care activities.
  • Facilitated phlebotomy procedures, and dispensed medications under supervision.
  • Maintained clinic cleanliness and sterilization, adhering to health protocols.
  • Processed payments, scheduled follow-up appointments, and provided patient education materials.

Cocktail Server

Bar of America
Truckee
08.2016 - 08.2017
  • Delivered cocktail service to customers, enhancing satisfaction.
    Handled money transactions accurately and efficiently.
    Maintained server stations by restocking supplies as needed.
    Performed end-of-shift duties to uphold cleanliness and organization.

Radiology Receptionist

Tahoe Forest Hospital
01.2015 - 01.2017
  • Streamlined scheduling for radiology appointments, confirming times with patients and providers.
  • Coordinated with radiology staff and patients to ensure timely service delivery.
  • Addressed phone inquiries, providing detailed information on procedures and assisting patient intake.
  • Maintained accurate patient records while supporting clerical functions in a fast-paced environment.
  • Ensured organization and security of medical records in compliance with HIPAA standards.

Education

AA degree - Arts

Daytona State College
Daytona Beach, FL
01.2021

High School Diploma -

DeLand Highschool
DeLand, FL
05-2006

Skills

  • Multitasking
  • Problem-solving
  • Customer engagement
  • Customer relationship management
  • Conflict resolution
  • Effective communication
  • Data analysis
  • Market research
  • Sales strategy development
  • Appointment scheduling
  • Follow-up management
  • Organizational skills
  • Time management
  • Inventory management
  • Price quoting accuracy
  • Inbound call handling
  • Staff coaching and mentoring
  • HIPAA compliance knowledge
  • Medical terminology expertise
  • Hospital administration

History

  • Patient Records Management
  • Medical Office Coordination
  • Appointment Scheduling
  • Customer Service & Patient Relations
  • Confidentiality & HIPAA Compliance
  • Billing & Payment Processing
  • Data Entry & Microsoft Office Suite (Word, Excel, PowerPoint, Access)
  • Multi-tasking and Time Management
  • Conflict Resolution & Problem-Solving

References

References available upon request.

Timeline

Internet Sales Manager

Kelly Nissan of Woburn
05.2022 - 06.2025

Receptionist

Dr. Rawji OBGYN
05.2021 - 12.2021

Bartender

Skydive DeLand "The Perfect Spot"
09.2018 - 05.2021

Medical Assistant

Girdwood Health Clinic
10.2017 - 07.2018

Cocktail Server

Bar of America
08.2016 - 08.2017

Radiology Receptionist

Tahoe Forest Hospital
01.2015 - 01.2017

AA degree - Arts

Daytona State College

High School Diploma -

DeLand Highschool

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Erin Sword