Summary
Overview
Work History
Education
Skills
Timeline
Generic

Erin Zaczynski

Agawam

Summary

I have many years of experience working in customer service. I have a lot of experience in human services and working with all sorts of different people from all different backgrounds.

Overview

14
14
years of professional experience

Work History

Cashier

Bielonko Farms LLC
07.2023 - 10.2025

Enhanced customer satisfaction through effective communication and assistance at checkout.

Managed sales transactions accurately and efficiently to ensure a seamless customer experience.

Conducted inventory checks regularly to maintain stock levels and prevent shortages.

Resolved customer inquiries and complaints promptly, fostering a positive shopping environment.

Collaborated with team members to optimize store layout and improve product visibility.

Trained new cashiers on customer service protocols and operational procedures effectively.

Maintained a clean and organized work area to promote safety and efficiency.

Medical Courier

ABC Supply Carrier
09.2021 - 03.2023

Ensured timely delivery of medical specimens, enhancing lab operations and patient care efficiency.

Picked up medical specimens from hospitals, clinics, and doctors' offices for consistent laboratory analysis.

Dropped off medical specimens at medical labs, facilitating accurate and prompt diagnostic results.

Maintained strict adherence to safety protocols during transport to preserve specimen integrity and quality.

Communicated with medical staff to confirm specimen requirements, ensuring precise handling and delivery.

Monitored vehicle conditions to ensure optimal transport environments for sensitive medical specimens.

Conducted routine vehicle maintenance checks to promote reliability and safety during specimen transport.

Collaborated with medical professionals to establish effective routes, optimizing delivery times and efficiency.

Office Manager's Assistant

Riteway Inc. Heating, Cooling, Plumbing
12.2019 - 06.2021

Optimized customer service operations, enhancing client satisfaction and operational efficiency.

Managed complex scheduling tasks, ensuring timely appointments and service delivery for clients.

Successfully applied for state plumbing and HVAC permits, streamlining compliance processes.

Oversaw bookkeeping functions, maintaining accurate financial records and facilitating reporting accuracy.

Administered payroll activities, ensuring timely and precise employee compensation and compliance with regulations.

Coordinated communication between clients and technicians, fostering collaboration and effective service delivery.

Maintained inventory records, tracking supplies and ensuring availability for plumbing and HVAC projects.

Key Holder

Aerie
03.2012 - 01.2019

I was in charge of all on-line sales in the store. I also organized and conducted floor sets. I also ran shifts as a manager.

Addiction Counselor

Phoenix House Juvenile Facility
04.2016 - 07.2017
I was an addictions counselor dealing with adolescent teenage boys. I ran groups, counseled one on one as well as conducted intakes of new clients entering our facilities. I also took on the receptionist role at times of answering phones and typing up different documents needed for other clinicians as well as counselors. I was also med certified in dispensing medication to the clients.

Residential Staff

Center for Human Development
03.2012 - 07.2013
I worker with adolescent teenage girls. I was in charge of helping them with there daily activities such as bringing them to school or other activities. I also ran different therapeutic groups to help counsel the girls. I was also in charge of answering phones, medication dispensing, as well as initial intakes. 

Education

Certificate - Health Claims

Branford Hall Career Institute (Springfield, MA)
Springfield, MA, United States
2018

Certificate - Addiction

Westfield State University
Westfield, MA, United States
2016

Skills

  • Efficient at acquiring new skills
  • Client-focused
  • Computer proficient
  • Effective team contributor
  • Career Driven
  • Strong organizational abilities

Timeline

Cashier

Bielonko Farms LLC
07.2023 - 10.2025

Medical Courier

ABC Supply Carrier
09.2021 - 03.2023

Office Manager's Assistant

Riteway Inc. Heating, Cooling, Plumbing
12.2019 - 06.2021

Addiction Counselor

Phoenix House Juvenile Facility
04.2016 - 07.2017

Key Holder

Aerie
03.2012 - 01.2019

Residential Staff

Center for Human Development
03.2012 - 07.2013

Certificate - Addiction

Westfield State University

Certificate - Health Claims

Branford Hall Career Institute (Springfield, MA)
Erin Zaczynski