Summary
Overview
Work History
Education
Skills
Timeline
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Erin Christine Martin

Westfield

Summary

I’m a college sophomore who graduated high school a year early, with a passion for fashion and customer service. As a responsible and enthusiastic retail professional, I bring strong teamwork, a bubbly personality, and a keen eye for trends. I'm experienced with POS systems, store upkeep, and goal-setting, and I love helping customers find pieces that reflect and elevate their personal style.

Overview

1
1
year of professional experience

Work History

Sales Floor Associate

Forever 21
Holyoke
06.2024 - 11.2024
  • Greeted customers upon entering store and provided assistance in locating desired items.
  • Managed time effectively between tasks such as restocking shelves and assisting customers with purchases.
  • Provided exemplary customer service at all times by being attentive, courteous, and helpful in responding to customer inquiries or requests.
  • Consistently met or exceeded daily sales goals established by management team.
  • Maintained thorough knowledge of store products to provide accurate information to customers.
  • Monitored sales floor to prevent shoplifting, reporting suspicious activities to security.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.

Sales Associate

Windsor Fashions
Holyoke
11.2023 - 07.2024
  • Performed cashier duties such as accepting payments using a POS system, issuing receipts, exchanges, refunds, and counting change.
  • Greeting, as well as assisting customers with product selection, sizing, and styling.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Assisted in visual merchandising, creating appealing displays that capture customer interest.

Education

Bachelor of Science - Political Science

Westfield State University
Westfield, MA
05-2028

High School Diploma -

Holyoke High School
Holyoke, MA
05-2024

Skills

  • Time management
  • Customer service
  • Team collaboration
  • Visual merchandising
  • Retail merchandising expertise
  • Sales tracking
  • Sales floor recovery
  • Store maintenance
  • POS system operation
  • Positive customer engagement
  • Friendly and helpful
  • Store opening and closing
  • Detail-oriented

Timeline

Sales Floor Associate

Forever 21
06.2024 - 11.2024

Sales Associate

Windsor Fashions
11.2023 - 07.2024

Bachelor of Science - Political Science

Westfield State University

High School Diploma -

Holyoke High School

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Erin Christine Martin