Dynamic retail management professional with a track record of driving revenue growth and enhancing operational efficiencies. Skilled in leading large cross-functional teams to achieve corporate objectives while maintaining compliance and safety standards. Committed to fostering a customer-centric environment that boosts team performance and satisfaction.
Overview
40
40
years of professional experience
1
1
Certification
Work History
Retail Management
Shaw’s Star Market-Retail Management
West Bridgewater
01.1986 - Current
Drove store revenue through effective management of P&L, pricing, promotions, merchandising, supply chain, inventory, cash flow, and budget.
Maintained sales and customer service-oriented environment with team of up to 180 employees through training and supervision.
Developed sales and brand strategies to communicate strong value proposition, increase local market share, and drive growth.
Direct business initiatives focused on improving efficiencies, realizing store synergies, and streamlining the operations.
Developed and implemented asset protection and safety controls to ensure adherence to company policies and local/state/federal regulations.
Provided leadership and vision for grocery chain with 146 stores across New England, aligning operations with corporate goals.
Retail Corporate Internal Auditor II
Supervalu, Inc
Eden Prairie
01.2008 - 04.2013
Promoted to a corporate role and planned independent audits of Supervalu retail food stores and pharmacies across the United States.
Supported Retail Internal Audit Manager in executing complex audit assignments, conducting SOX, operational, and financial audits across diverse business areas.
Identified primary risks relative to controls and performed audit testing to measure effectiveness; evaluated business processes and internal controls then outlined, planned, and recommended risk management strategies.
Collaborated with Internal Audit, client management, and store staff to identify remediation opportunities and implement resolutions for control weaknesses.
Reported audit findings, related causes/risks, and prepared draft reports to management to communicate results including recommendations to improve operational, financial and information system practices and controls.
Executed special projects for Retail Audit Management, collaborating with Loss Prevention, Safety, and Inventory Control teams to enhance audit effectiveness.
Maintained knowledge of audit and operational procedures and relevant internal and regulatory policies to uphold integrity of control environment.
Education
Master of Science (M.S.) - Family Studies
Amberton University
Garland, TX
05-2027
Bachelor of Science (B.S.) - Management Information Systems
Newbury College
Brookline, MA
Associate in Science (B.S.) - Computer Applications
Newbury College
Brookline, MA
Skills
Inventory Management
Shrinkage Control
Inventory Analysis
Customer Service
Customer Relationships
Decision-Making
Strategic Planning
Compliance Management
Team Collaboration
Time Management
Adaptability & Flexibility
Conflict Resolution
Critical Thinking
Interpersonal Communication
Cross-Cultural Competence
Motivation & Organization
Relationship-Building
Certification
Certified Retail Manager (CRM)
Food Protection Manager
Real Estate Salesperson
Certified Internal Auditor
ServSafe Certified Proctor
Additional Information - Travel
Will Travel as Required
Timeline
Retail Corporate Internal Auditor II
Supervalu, Inc
01.2008 - 04.2013
Retail Management
Shaw’s Star Market-Retail Management
01.1986 - Current
Master of Science (M.S.) - Family Studies
Amberton University
Bachelor of Science (B.S.) - Management Information Systems
Newbury College
Associate in Science (B.S.) - Computer Applications