Summary
Overview
Work History
Education
Skills
Timeline
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Ernstley Michaud

Milton

Summary

Engaging and friendly service-oriented professional with a proven track record of customer conflict and complaint resolution. Quick thinker with an inquisitive attitude able to investigate and resolve problem causing issues. Known for consistent and productive work ethic. Able to maintain an upbeat and positive demeanor in high-stress situations. Enthusiastic team player and fast learner, eager to learn new processes and techniques to enhance individual and team productivity.

Overview

16
16
years of professional experience

Work History

Uber Driver

Uber
03.2025 - Current
  • Developed strong communication skills while interacting with diverse groups of riders daily.
  • Responded to passenger concerns and complaints politely and professionally.
  • Followed company guidelines and policies when interacting with passengers.
  • Assisted passengers with loading and unloading luggage for enhanced customer care.

Security Officer

Securitas, Dana-Farber Cancer Institute
09.2019 - 03.2025
  • Observes and reports activities and incidents at an assigned client site, providing for the security and safety of client property and personnel.
  • Makes periodic patrols to check for irregularities and to inspect protection devices and fire control equipment.
  • Preserves order and may act to enforce regulations and directives for the site pertaining to personnel, visitors, and premises.
  • Controls access to client site or facility through the admittance process
  • Patrols assigned site on foot or in vehicle; checks for unsafe conditions, hazards, unlocked doors, security violations, blocked entrances and exits, mechanical problems, and unauthorized persons.
  • Protects evidence or scene of incident in the event of accidents, emergencies, or security investigations.
  • Responds to incidents of fire, medical emergency, bomb threat, flooding, water discharge, elevator emergency, hazardous materials, inclement weather, and other incidents.
  • Prepares logs and reports as required.
  • Specific duties or tasks may vary and be documented separately. The employee might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity.

Delivery Driver

Pat's Pizza
02.2019 - 10.2019
  • Delivered pizza orders within a fixed period of time
  • Produced the bill to the customer and collected the payment
  • Handed over collected payment to the store manager
  • Studied the fastest ways in getting around the city
  • Explained offers and processes of the store to the customers
  • Ran errands and did other tasks assigned by the supervisor from time to time

Delivery Driver

Panera Bread
11.2018 - 04.2019
  • Loaded and unloaded the vehicle with customer packages
  • Delivered packages to customers' doors and collected payments on delivery when required
  • Obtained road clearance from highway authorities before long routes

Pharmacy Technician/Store Cashier

Rite Aid Pharmacy
04.2014 - 11.2018
  • Serves customers at the pharmacy counter
  • Responsibilities include greeting customers, answering questions, obtaining information on new prescriptions, and maintaining customer confidentiality
  • Performs cash register operations, such as handling cash, processing payments Small portion of Administrative responsibilities of a pharmacy completing paperwork, pricing drug orders
  • Supports with liquor department when support is needed

Sales Associate/Team Lead

Color Inc
05.2013 - 01.2014
  • Effectively resolved complaints and responded to inquiries in a timely manner. Answer customers' questions about merchandise and advise customers on merchandise selection
  • Attend to customer needs while providing customer service
  • Leading by example by setting up standards to achieve daily store target

Sales Associate

TJ Maxx
09.2009 - 05.2013
  • Greeting customers, responding to questions, improving providing outstanding customer service
  • Directing customers to merchandise within the store
  • Maintaining an orderly appearance throughout the sales floor
  • Introducing promotions and opportunities to customers
  • Checked floor inventory several times per shift and replenished items that were low.
  • Assisted telephone customers by checking to see if the items needed were in stock or on backorder.

Education

Bunker Hill Community College
Boston, MA

Film & Video

The New England Institute of Art
Brookline, MA

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Fitchburg State University
Fitchburg, MA

High School Diploma - undefined

Milton High School
Milton, MA
06.2008

Skills

  • Ability to Work Under Pressure
  • Adaptability
  • Results-oriented
  • Time Management
  • Self-motivation
  • Committed to professional standards
  • CPR certified
  • Decision Making
  • Assertive
  • Customer service
  • Safe driving
  • Cleanliness
  • Route planning
  • Clean driving record
  • Emergency response
  • Multitasking and organization

Timeline

Uber Driver

Uber
03.2025 - Current

Security Officer

Securitas, Dana-Farber Cancer Institute
09.2019 - 03.2025

Delivery Driver

Pat's Pizza
02.2019 - 10.2019

Delivery Driver

Panera Bread
11.2018 - 04.2019

Pharmacy Technician/Store Cashier

Rite Aid Pharmacy
04.2014 - 11.2018

Sales Associate/Team Lead

Color Inc
05.2013 - 01.2014

Sales Associate

TJ Maxx
09.2009 - 05.2013

Film & Video

The New England Institute of Art

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Fitchburg State University

High School Diploma - undefined

Milton High School

Bunker Hill Community College

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Ernstley Michaud