ESCARLETH GUICHARDO SEVERINO
Lawrence
Summary
I am a strong believer in passionate work and commitment towards any task is what makes a true professional efficient and responsible with his/her job.
I think the harder we work the more benefits we can get, and I am willing to offer my services in the area with strong dedication and commitment.
Overview
7
7
years of professional experience
Work History
Airport Operations Crew
JetBlue Airlines
12.2022 - Current
- Coordinated aircraft ground handling activities to ensure timely departures and arrivals.
- Monitored safety compliance standards during all operational processes and procedures.
- Assisted in training new crewmembers on safety protocols and operational tasks.
- Collaborated with cross-functional teams to resolve operational challenges efficiently.
Longport Aviation Security
Spirit Airlines
01.2019 - 01.2021
- Complaint Resolution Official (CRO) / Guest Service Agent (GSA) / Aviation Security Agent (AVSEC) / OPS AGENT / Ground security coordinator (GSC)
- Skilled at working independently and collaboratively in a team environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Service Agent
Call Services
01.2019 - 01.2019
- Responded to customer inquiries, providing accurate information and resolving issues efficiently.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
Education
High School Diploma - Accounting and Finance Technician
Colegio Utesiano De Estudios Integrados CUEI-UTESA-MOCA
Dominican Republic07-2016
Skills
- Strong interpersonal skills
- Microsoft Office
- Internet Browsing
- Courteous Customer Service
- Teamwork
- Creativity and Problem Solving
- Adaptability
- Attention to details
- Organizational skills
LANGUAGE SKILLS
Spanish – 100% (Native Language)
English – 100% (Fluent in Reading, Writing, Listening and Speaking)
Timeline
Airport Operations Crew
JetBlue Airlines
12.2022 - Current
Longport Aviation Security
Spirit Airlines
01.2019 - 01.2021
Customer Service Agent
Call Services
01.2019 - 01.2019
High School Diploma - Accounting and Finance Technician
Colegio Utesiano De Estudios Integrados CUEI-UTESA-MOCA