Elycia Shea
Fitchburg
Summary
High-energy, detail oriented team leader ready to empower team members. Skilled in training employees, building job satisfaction and solving operational problems by tapping into personal experience and collaboration strengths. Motivated, reliable and responsive to changing business needs.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Operations Manager
UMass University Emergency Department, VPNE
05.2022 - 07.2025
- Hire, onboard and train new employees.
- Administrative – complete team member payroll, provide weekly/monthly payroll reports.
- Provide AVADE Workplace Violence Prevention training.
- Maintained safe working environment by observing safety procedures, policies and regulations.
- Delegated daily tasks and responsibilities.
- Maintain daily operations.
- Established and maintained effective communication with staff, and Nursing teams to promote high quality patient care.
- Enforced company policies and regulations with employees.
- Responded to and resolved staff questions and concerns.
Account Specialist Manager
UltraBenefits, Inc., Fallon Health
04.2018 - 04.2021
- Provided excellent customer service to all providers, members, insurance companies and billing departments. Point of Contact for all client needs
- Process HRA and flexible spending claims in accordance with IRS rules and regulations and in accordance with terms of the plan.
- Implement, and assist with sale and set-up of HRA and flexible spending accounts for new or existing clients. Monitor and perform bookkeeping functions concerning each client's account benefits.
- Process and run weekly and/or monthly detailed utilization reports as well as audits of claims to ensure quality processing.
Teller Supervisor
GFA Federal Credit Union
04.2017 - 04.2018
- Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
- Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse. Assisted and provided day-to-day coaching to Teller Line and Financial Services
- Resolved customer complaints and disputes to maintain satisfaction and loyalty.
- Prepared monthly and year-end closing statements, financial documents, and invoices.
- Worked with clients to address and respond to client and partnership management issues.
Education
Bachelor of Arts - Communication
Westfield State University
Westfield, MA06.2008
Skills
- Adaptable and quick-thinking
- Operations monitoring
- Strong verbal and written communication
- Staff education and training
- Dependable and Responsible
- Complaint resolution
- Staff Management
- MS Office
Certification
- AVADE Workplace Violence Prevention 2023-10-current
- BLS/CPR Certified 2024-10-current
Timeline
Operations Manager
UMass University Emergency Department, VPNE
05.2022 - 07.2025
Account Specialist Manager
UltraBenefits, Inc., Fallon Health
04.2018 - 04.2021
Teller Supervisor
GFA Federal Credit Union
04.2017 - 04.2018
Bachelor of Arts - Communication
Westfield State University
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