Estefania ALVAREZ
Boston
Summary
Dynamic hospitality professional with extensive experience at Café Landwer, excelling in operations management and customer service. Proven ability to lead teams effectively while ensuring the execution of high-quality events and catering, with knowledge in inventory control and experience in problem-solving. I bring a strong background in customer service and server experience, consistently delivering friendly, attentive, and efficient service in fast-paced environments, constantly working towards guest satisfaction and operational efficiency.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant Catering Manager
Cafe Landwer
Boston
03.2021 - Current
- Managed inventory levels of food supplies required for upcoming catered events.
- Manage all catering needs for events.
- Help prep when needed.
- Set up and break down events.
- Billing and other administrative tasks.
- Help supervise dining venues.
- Serving and hosting as needed.
Shift Manager
Cafe Landwer
Boston
08.2020 - Current
- Complete management of the TOAST system.
- Handle sales reporting.
- Manage and lead the team throughout the shift.
- Complete all necessary paperwork.
- Answer phones.
- Deliver excellent customer service.
- Leadership and direction are provided to restaurant employees.
- Inspected dishes before they were served to verify that presentation met quality standards.
- Facilitated communication between waiters and kitchen staff during peak hours.
- Supervise card and cash payments.
Bartender/Barista
Cafe Landwer
Boston
06.2020 - Current
- Provided drink suggestions to customers based on their preferences.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Balanced daily registers and generated sales reports for management.
- Placed orders with suppliers for delivery of products required for daily operations.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Monitored inventory levels of supplies and restocked when necessary.
- Utilized coffee maker, espresso machine and French press to prepare coffee.
Server
Petit Robert Bistro
Boston
01.2023 - 07.2023
- Relayed orders to service bar and kitchen via point-of-sale register system.
- Presented menus to patrons to answer questions about menu items and make recommendations.
- Processed payments accurately using cash registers or POS systems.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Checked back with customers throughout meal service to ensure satisfaction.
- Assisting other team members.
Education
English Education
East Boston Harborside Comunity School
01-2020
English
Revere High School
Revere, MA01-2019
Nursing Education
Healt Education Center
Colombia05-2011
Skills
- Effective communication
- Team collaboration
- Customer service
- Adaptability and flexibility
- Problem-solving
- Operations management
- Catering management
- Inventory control
- Front of house management
- Leadership
Certification
- ServSafe Manager Certification
- CPR/ First Aid
Languages
Spanish
Professional
English
Professional
Timeline
Server
Petit Robert Bistro
01.2023 - 07.2023
Assistant Catering Manager
Cafe Landwer
03.2021 - Current
Shift Manager
Cafe Landwer
08.2020 - Current
Bartender/Barista
Cafe Landwer
06.2020 - Current
English Education
East Boston Harborside Comunity School
English
Revere High School
Nursing Education
Healt Education Center
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