Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Estela Dos Santos

Gloucester

Summary

Top-performing teller recognized for exceptional cash handling, problem-solving, and attention to detail. Committed to delivering outstanding customer service and maintaining transactional accuracy.

Overview

19
19
years of professional experience

Work History

Teller

Santander Bank
Manchester-by-the-Sea
09.2022 - Current

Provide excellent customer service.

Consistently adhere to policies and procedures.

Assist customers with their daily transactions.

Cash handling.

Demonstrate to customers how to use the ATM and online banking.

Recognize opportunities and cross-sell bank products to deepen customer relationships.

Official checks custodian.

Excellent transaction processing, with no errors.

Excellent cash balancing accuracy.

Top performer for Q2 2023.

Excellence Award for Q1 and Q2 2024.

Sr Customer Service Associate

Peoples United Bank
Beverly
04.2007 - 06.2015

Provide excellent customer service.

Consistently adhere to bank policies and procedures.

Help customers with their transactions.

Cash handling.

Help customers access their safe deposit.

Balance the ATM and coin machine.

Education

High School Diploma -

Gloucester High School
Gloucester
06-2005

Skills

  • Cash handling
  • Problem solving
  • Attention to detail
  • Effective communication
  • Cash drawer balancing
  • Friendly
  • Transaction processing accuracy
  • Exceptional customer service

Languages

English
Native/ Bilingual
Portuguese
Native/ Bilingual

Timeline

Teller

Santander Bank
09.2022 - Current

Sr Customer Service Associate

Peoples United Bank
04.2007 - 06.2015

High School Diploma -

Gloucester High School
Estela Dos Santos