Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Timeline
Generic

EVA AVILLA

Mashpee

Summary

Dedicated Automotive Service Advisor with proven skills in customer relationship management and conflict resolution. Committed to enhancing customer satisfaction through effective communication and proactive problem-solving.

Overview

15
15
years of professional experience

Work History

Automotive Service Advisor

ATLANTIC SUBARU
Bourne
08.2020 - Current
  • Assisted customers with service inquiries and appointment scheduling.
  • Provided detailed vehicle service recommendations based on customer needs.
  • Coordinated with technicians to ensure timely service completion.
  • Managed customer follow-ups for service updates and satisfaction checks.
  • Explained warranty and service plans to customers clearly and effectively.
  • Maintained accurate records of customer interactions and service history.
  • Resolved customer complaints efficiently to enhance satisfaction levels.
  • Collaborated with sales team to promote new services and promotions.
  • Communicated effectively with technicians regarding current jobs, status updates and special requests from customers.
  • Greeted customers, identified their needs and provided advice on automotive services.
  • Managed customer inquiries regarding vehicle maintenance, warranties, recalls and other topics.
  • Monitored work progress to ensure timely completion of services within specified timeframes.
  • Upsold additional products such as extended warranties, oil changes, tire rotations.
  • Processed customer payments for parts and labor charges using a point-of-sale system.
  • Scheduled appointments for vehicle service and repairs as requested by customers.
  • Collaborated closely with colleagues across departments such as sales, finance and accounting.
  • Educated customers about preventative maintenance programs available at the dealership.
  • Provided estimates of repair costs to customers and discussed options with them.
  • Adhered to all applicable laws, regulations and standards related to automotive servicing operations.
  • Resolved customer complaints promptly in a professional manner while adhering to company policies.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Updated databases with new and modified customer data.
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.
  • Promoted available products and services to customers during service, account management and order calls.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.
  • Utilized job-related software to prepare change of address records and issue service discontinuance orders.
  • Updated system with order specifics and customer details, preferences, and billing information.

BARTENDER/WAITRESS/EXPODITOR/HOSTESS

NINETY NINE RESTRAUNTS
Mashpee
02.2011 - 08.2020
  • Crafted cocktails and served beverages to enhance customer experience.
  • Maintained cleanliness and organization of bar area during shifts.
  • Assisted customers with drink selections based on preferences and specials.
  • Collaborated with kitchen staff to ensure timely service of food and drinks.
  • Managed inventory of bar supplies and restocked items as needed.
  • Trained new bartenders on procedures and drink-making techniques.
  • Handled cash transactions and processed payments accurately at the register.
  • Engaged with patrons to create a welcoming and friendly atmosphere.
  • Performed opening and closing duties including restocking supplies.
  • Greeted customers and provided excellent customer service.
  • Developed good working relationships with fellow employees through effective communication.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Managed cash drawer at the end of each shift ensuring accuracy of funds received.
  • Processed payments accurately and efficiently with POS system.
  • Prepared cocktails from bar recipes and served wine, draft and bottled beer.
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Resolved customer complaints in a professional manner.
  • Poured wine, beer, and cocktails for patrons.
  • Maintained inventory of liquor, beer, wine, and other beverage items.
  • Trained new bartenders on drink preparation and upselling techniques.
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
  • Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
  • Checked identification cards for proof of age prior to serving alcohol beverages.
  • Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
  • Provided drink suggestions to customers based on their preferences.
  • Assisted in setting up the bar for service shift.
  • Stocked ice bins and coolers as needed throughout shift.
  • Recommended food and drinks to patrons based on preference, pairings, and special promotions.
  • Balanced daily registers and generated sales reports for management.
  • Kept track of bar tabs and transferred open tabs to dining area for wait staff.
  • Collected and organized daily till totals and tips.
  • Cleansed glasses with sanitizing solution after each use.
  • Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
  • Participated in weekly team meetings to discuss goals and objectives set by management.
  • Effectively multitasked within fast-paced environment.
  • Planned and coordinated special events to boost customer numbers and profits.
  • Managed accurate bar tabs and processed cash and credit card transactions.
  • Remained calm and poised during busy periods, promoting great customer service to guests.
  • Arranged bottles and glasses behind bar to make attractive displays.
  • Described drink flavors and taste profiles to customers to help with ordering decisions.
  • Cleaned up spills and broken glassware and safely disposed of sharp pieces.
  • Neatly sliced and pitted fruit for garnishing drinks.
  • Communicated with security staff to de-escalate customer conflicts and remove customers if necessary.
  • Provided exceptional customer service in a fast-paced dining environment.
  • Managed table assignments and ensured timely service for all guests.
  • Collaborated with kitchen staff to deliver accurate food orders efficiently.
  • Processed cash and credit transactions using point-of-sale systems.
  • Maintained cleanliness and organization of dining area throughout shifts.
  • Assisted in training new waitstaff on service standards and procedures.
  • Handled customer inquiries and resolved issues promptly and professionally.
  • Recommended menu items based on guest preferences and dietary needs.
  • Developed positive relationships with regular customers through friendly conversation.
  • Provided excellent customer service by addressing any complaints or concerns promptly.
  • Took orders for food and drinks and delivered them to guests.
  • Greeted customers, answered questions, and recommended specials to increase profits.
  • Communicated with kitchen staff to stay updated on item availability and customer wait times.
  • Assisted other wait staff members in times of heavy customer traffic.
  • Maintained a clean work station by restocking supplies, wiping down counters.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Checked back with customers throughout meal service to ensure satisfaction.
  • Maintained accuracy while handling payments, giving change and printing receipts for customers.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
  • Answered questions about menu items, ingredients, and pricing.
  • Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
  • Organized take-out orders efficiently according to customer requests.
  • Bussed tables as needed during peak hours.
  • Prepared checks accurately and processed payments promptly.
  • Replenished beverages when necessary.
  • Communicated daily specials to customers.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Provided accurate change for cash transactions using a cash register system.
  • Served alcoholic beverages responsibly in accordance with state laws.
  • Utilized POS system to total meal costs and add taxes for final bill calculation.
  • Adhered to all health codes set forth by local authorities regarding food preparation and storage.
  • Prepared salads, appetizers, and garnishes to assist kitchen staff.
  • Performed basic math calculations when computing bills for customers' meals.
  • Participated in team meetings to discuss new menu items or changes in policy.
  • Enforced safety guidelines for employees and patrons of the restaurant.
  • Demonstrated knowledge of wine selection, pairings, vintages.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Processed payments accurately using cash registers or POS systems.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Trained new employees to perform duties.
  • Stocked service areas with supplies during slow periods.
  • Set up tables in between patrons to reduce wait times.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Filled condiments and napkin containers during slack periods.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.

ASSISTANT SPA MANAGER/ESTEHTICIAN

Beach Plum Spa
Hyannis
04.2015 - 05.2018
  • Assisted in managing daily spa operations and staff scheduling.
  • Coordinated client appointments and ensured excellent customer service.
  • Oversaw inventory management for spa products and supplies.
  • Trained new staff on spa procedures and customer engagement techniques.
  • Developed promotional materials to enhance service offerings and client retention.
  • Monitored cleanliness and maintenance of spa facilities for guest comfort.
  • Resolved client inquiries and concerns to maintain satisfaction levels.
  • Collaborated with management to implement process improvements in service delivery.
  • Anticipated spa and salon guest concerns and addressed problems quickly and to satisfaction of patrons.
  • Developed seasonal and targeted promotions to drive brand exposure and generate revenue.
  • Documented client records and information.
  • Hired, led and provided performance management for spa employees.
  • Used social media content on Instagram, Facebook and LinkedIn to build revenue.
  • Guided new members on tours of spa facility and clearly explained available services, resulting in influx in new patrons.
  • Coached team members to effectively support national chain salon business which delivered of total annual sales.
  • Maintained an organized inventory of products, materials, and supplies.
  • Performed administrative duties such as scheduling appointments, creating documents, filing paperwork.
  • Monitored financial records such as invoices, sales receipts, payroll information.
  • Managed day-to-day staffing requirements including hiring new employees when needed.
  • Resolved any conflicts or disputes between customers or staff members in a professional manner.
  • Advised management on ways to improve operational efficiency while maintaining high standards of quality service.
  • Oversaw daily operations to ensure smooth running of the spa facility.
  • Ensured compliance with health and safety regulations within the spa facility at all times.
  • Cultivated relationships with existing clients in order to increase repeat business opportunities.
  • Assisted in the development and implementation of spa policies and procedures.
  • Provided exceptional customer service to guests at all times.
  • Promoted the brand through social media campaigns and other marketing initiatives.
  • Tracked employee performance and provided feedback for improvement.
  • Ensured that all equipment was properly maintained and serviced on a regular basis.
  • Provided support to therapists during treatments ensuring clients received excellent service.
  • Performed basic accounting duties such as payment collection, bank and drawer reconciliation and internal audits to keep finances on track.
  • Monitored daily spa activities and team performance to check cleanliness, assess performance and handle high-priority clients.
  • Provided exceptional customer service to ensure client satisfaction and retention.
  • Streamlined organizational procedures and maintained optimal spa functionality during high-traffic times.
  • Took detailed inventories of goods and supplies to stay on top of ordering schedule and consistently meet demands.

Education

ESTHETICS LICENSE AND CERTIFICATE - SKIN CARE

SPA TECH INSTITUTE
Plymouth, MA
08-2015

High School Diploma -

MASHPEE HIGH SCHOOL
Mashpee, MA
01-2006

Skills

  • Customer relationship management
  • Vehicle service recommendations
  • Warranty explanation
  • Appointment scheduling
  • POS system operation
  • Parts ordering
  • Service writing
  • Team collaboration
  • Conflict resolution
  • Effective communication
  • Problem solving
  • Work order management
  • Estimating costs
  • Building relationships
  • Follow-up skills
  • Warranty processing
  • Customer education
  • Complaint handling
  • Automotive terminology
  • Customer satisfaction
  • Repair recommendations
  • Documentation
  • Organization
  • Labor estimation
  • Customer relations
  • Customer retention
  • Service order flow
  • Client rapport
  • Team player mentality
  • Customer consulting
  • Data processing
  • Repairs scheduling
  • Listening skills
  • Clerical support
  • Documentation and reporting
  • Preventive maintenance coordination
  • Multitasking and organization
  • Program follow-up and assessment
  • Progress reporting
  • Work order interpretation
  • Point-of-sale system
  • Technical support
  • Service recommendations
  • Records management
  • Maintenance reporting
  • Service scheduling
  • Bill preparation
  • Workflow management
  • Product training
  • Strong work ethic

Languages

English
Professional

Affiliations

  • CAMPING
  • FISHING
  • GOLFING
  • HIKING
  • SEWING
  • BIKE RIDING
  • ROAD TRIPS

Timeline

Automotive Service Advisor

ATLANTIC SUBARU
08.2020 - Current

ASSISTANT SPA MANAGER/ESTEHTICIAN

Beach Plum Spa
04.2015 - 05.2018

BARTENDER/WAITRESS/EXPODITOR/HOSTESS

NINETY NINE RESTRAUNTS
02.2011 - 08.2020

ESTHETICS LICENSE AND CERTIFICATE - SKIN CARE

SPA TECH INSTITUTE

High School Diploma -

MASHPEE HIGH SCHOOL

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EVA AVILLA