Eva Potts
Framingham
Summary
Friendly professional with a strong understanding of the hospitality and food and beverage industries. A personable individual possessing a strong work ethic and great flexibility. Dedicated to delivering a positive guest experience through genuine connections. Effective communicator with a collaborative mindset, ready to bring fresh perspectives and a strong work ethic to any team.
Overview
3
3
years of professional experience
Work History
Resident Assistant
Framingham State University Admissions Office
Framingham
08.2024 - Current
- Educated residents on university policies and procedures related to residential living.
- Served as a first responder to emergencies, implementing crisis management protocols efficiently.
- Managed administrative tasks, maintenance requests, room change process and incident reports.
Server
Tavern in the Square
Framingham
09.2023 - 09.2024
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Displayed enthusiasm and knowledge about restaurant's menu and offerings
- Responded efficiently to guest inquiries and complaints in a professional manner.
Hostess/Server
The Gavel Public House
Wrentham
01.2022 - 08.2023
- Maintained contact with kitchen and serving staff to properly handle dining details and address concerns.
- Resolved customer service and food-related issues to maintain guest satisfaction.
- Maintained a clean and organized dining area.
Education
Bachelor of Arts - Communications
Framingham State University
Framingham, MA05-2027
High School Diploma -
King Philip Regional High School
Wrentham, MA06-2023
Skills
- Effective communication
- Guest engagement
- Team player
- Positive
- Flexible schedule
- Professional
Timeline
Resident Assistant
Framingham State University Admissions Office
08.2024 - Current
Server
Tavern in the Square
09.2023 - 09.2024
Hostess/Server
The Gavel Public House
01.2022 - 08.2023
Bachelor of Arts - Communications
Framingham State University
High School Diploma -
King Philip Regional High School
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