Evan Lancey
Fitchburg
Summary
Detail oriented business and customer service professional with experience in accounting, finance, client support, and graphic design. Skilled in communication, problem solving, and managing administrative processes efficiently. Proven ability to improve workflows, keep organization, and maintain accuracy in fast paced environments.
Overview
7
7
years of professional experience
Work History
Loan Coordinator
Triangle Credit Union
Nashua, NH
08.2025 - Current
- Audit consumer loan files in digital systems and filing room while maintaining accuracy and meeting deadlines.
- Process title applications and submissions to state agencies, while resolving pending title issues.
- Assist members via phone and email with loan related inquiries and payoff requests.
Graphic Designer (Freelancer)
Lancey Logos
Remote
04.2020 - Current
- Collaborate with local businesses to design custom logos that capture brand identity.
- Create advertisements, video edits, print materials, and social media content tailored to target audiences.
- [Portfolio] showcases a range of completed projects
Client Care Associate
PureHD
Maynard, MA
12.2023 - 04.2025
- Provided technical and billing support to clients via phone and email.
- Maintained accurate customer records and documentation within company systems.
- Created billing quotes and inventory reports for the shipping department using Excel.
Wires Associate
Digital Federal Credit Union
Marlborough, MA
11.2022 - 03.2023
- Reviewed and processed wire transfers while identifying and investigating fraudulent activity.
- Generated Excel reports to track fraud cases and stop payment requests.
Mortgage Associate
Digital Federal Credit Union
Marlborough, MA
11.2021 - 11.2022
- Assisted members with mortgage and home equity inquiries across DCU platforms.
- Coordinated communication between loan officers and underwriters to ensure timely resolutions.
Information Center Specialist
Digital Federal Credit Union
Marlborough, MA
09.2020 - 11.2021
- Assisted 60+ members daily with account inquiries and service requests.
- Promoted DCU products and services to increase member engagement and satisfaction.
Scheduling Administrator
Baystate Interpreters
Gardner, MA
03.2019 - 08.2020
- Coordinated interpreter appointments and managed scheduling logistics.
- Streamlined communication between interpreters and clients to improve service efficiency.
- Supported HR and administrative operations, improving workflow efficiency by 50%.
Education
Associate of Science - Business Administration
Mount Wachusett Community College
Gardner, MA05-2026
Associate of Arts - Graphic Design
Mount Wachusett Community College
Gardner, MA06.2018
Skills
- Microsoft Office Suite (Excel, Word, Outlook, PowerPoint)
- Google Workspace
- Adobe Creative Suite
- Windows Operating Systems (7/10/11)
- Banking & Financial Services
- Loan Processing & Mortgage Support
- Fraud Detection & Investigation
- Bookkeeping & Accounting
- Inventory Management
- Project & Team Management
Timeline
Loan Coordinator
Triangle Credit Union
08.2025 - Current
Client Care Associate
PureHD
12.2023 - 04.2025
Wires Associate
Digital Federal Credit Union
11.2022 - 03.2023
Mortgage Associate
Digital Federal Credit Union
11.2021 - 11.2022
Information Center Specialist
Digital Federal Credit Union
09.2020 - 11.2021
Graphic Designer (Freelancer)
Lancey Logos
04.2020 - Current
Scheduling Administrator
Baystate Interpreters
03.2019 - 08.2020
Associate of Science - Business Administration
Mount Wachusett Community College
Associate of Arts - Graphic Design
Mount Wachusett Community College