Dedicated and customer-focused service professional with a strong track record of enhancing guest experiences. Known for effective communication, problem-solving skills, and a passion for hospitality.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Server
Salena Restaurant and Bar
09.2024 - Current
Assisted in training new hires, providing guidance on restaurant standards and best practices.
Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
Uber Driver
Uber
12.2023 - 09.2024
Transport customers in and out of Logan Airport, along with other anonymous deliveries.
Achieved a 4.9 star rating by consistently delivering strong customer service
Responded to passenger concerns and complaints attentively
Developed strong communication skills while interacting with diverse groups
Server
Levant Miami
09.2023 - 12.2023
Accountability to serve tables in a fast-paced, Mediterranean styled-atmosphere.
Addressed customer concerns or complaints, ensuring resolution while maintaining positive relationships
Cooperated with team members during busy shifts for efficient workflow and high quality guest experiences.
Server
110 Grill Restaurant
09.2021 - 12.2023
Efficiently handled large parties and high-volume shifts
Resolved customer complaints quickly to upkeep a positive environment
Nourished relationships with frequent customers
Spa Attendant
Mirbeau Inn & Spa
05.2017 - 12.2021
Gave tours to incoming customers, offering them assistance
Coordinated with management to address issues that came up
Prepared facilities and sanitized tools and equipment
Food Runner
Bistro & Wine Bar at Mirbeau
02.2018 - 09.2021
Handled cash transactions
Supported colleagues during rush hours
Stuck to health protocols for ensured safety of customers
Snack Bar Attendant
Gellar's Snack Bar
06.2016 - 08.2018
Cooked for customers and handled the cash register
Senior Customer Relations Specialist/Hospitality at The Grange Restaurant & Bar, The Firehouse Restaurant, Ella Dining Room & Bar, Neta, Lincoln Ristorante, Stella 34 Trattoria, J&R's Steakhouse, Verdi's of WhitestoneSenior Customer Relations Specialist/Hospitality at The Grange Restaurant & Bar, The Firehouse Restaurant, Ella Dining Room & Bar, Neta, Lincoln Ristorante, Stella 34 Trattoria, J&R's Steakhouse, Verdi's of Whitestone