Evan S. McCann
Beverly
Summary
I am an experienced and motivated person currently working full-time in Customer Support; I enjoy working with the public and have demonstrated this by signing up for each available outreach event with my office.
Overview
16
16
years of professional experience
Work History
Claims and Validation
Massachusetts State Lottery
Dorchester, MA
12.2025 - Current
- Skilled at working independently and collaboratively in a team environment.
- Open mail for claims and validation
- Process tickets submitted for payment or informing claimants of expired or not a winner ticket
- Respond to daily phone calls by claimants
- Processing sale representatives forms
- Proven ability to learn quickly and adapt to new situations.
Reporting Analyst II
Commonwealth of Massachusetts, Unclaimed Property
Boston, MA
12.2017 - 12.2025
- Analyzed unclaimed property data to identify trends and patterns for reporting accuracy.
- Developed comprehensive reports on unclaimed assets, ensuring compliance with state regulations.
- I work directly with financial institutions, private businesses, and Massachusetts courts who are submitting abandoned property to the state of Massachusetts. I review the submitted documents, and supporting evidence, that accompanies their unclaimed property report. The reports provided will be part of the general MA Unclaimed Property database.
- Interact with the public regarding claims via phone, e-mail, correspondence and in person. Research the status of claims as well as provide information to claimants. Provide first level approval of claims.
Passport Support Associate
CGI Federal
Boston, MA
06.2017 - 12.2017
- Executed clerical tasks to support efficient office operations. Operated office equipment and machinery for preparation, processing, and mailing of passports and related documents, ensuring timely delivery. Accepted passport applications from the public, providing clear guidance on required documentation.
Customer Support Representative
South Shore Hospital
Weymouth, MA
09.2016 - 06.2017
- Corresponded with customers and patients via phone to address inquiries and provide support. Notified doctors of patient needs promptly to ensure timely care. and taking codes.
Customer Support Analyst
Viggle Inc.
New York, New York
10.2012 - 12.2016
- DIRECTV customer support specialist.
- Correspond with customers via email, phone, and social media.
- Obtain and evaluate relevant information to handle inquiries and complaints.
- Promoted from contractor to Full-time after 6 months.
Team Leader
Target Corporation
Braintree, Massachusetts
08.2010 - 09.2012
- Promoted to Team Leader after nine months of working as a Sales Associate.
- Hired and managed team of sales associates to meet sales, presentation, and customer service goals.
- Provided exceptional customer service on behalf of Target during major shopping days, including Black Friday.
- Maintained and stocked sales floor to maximize product availability for customers.
Education
Bachelor of Science - Criminal Justice
Bridgewater State University
Bridgewater, MassachusettsBachelor of Business Administration - undefined
Fitchburg State College
Fitchburg, Massachusetts05-2009
Skills
- Data management
- Report generation
- Organization and recordkeeping
- Customer service excellence
- Inbound call answering
- Microsoft windows and office
Timeline
Claims and Validation
Massachusetts State Lottery
12.2025 - Current
Reporting Analyst II
Commonwealth of Massachusetts, Unclaimed Property
12.2017 - 12.2025
Passport Support Associate
CGI Federal
06.2017 - 12.2017
Customer Support Representative
South Shore Hospital
09.2016 - 06.2017
Customer Support Analyst
Viggle Inc.
10.2012 - 12.2016
Team Leader
Target Corporation
08.2010 - 09.2012
Bachelor of Business Administration - undefined
Fitchburg State College
Bachelor of Science - Criminal Justice
Bridgewater State University