Evandro Monteiro
Norwood
Summary
Dedicated and customer-focused Resident Service Specialist with strong experience in property management support, leasing operations, and resident relations. Skilled in administrative operations, account management, conflict resolution, and maintaining high resident satisfaction. Seeking to transition into a Property Manager role to leverage strong organizational, communication, and leadership abilities.
Overview
7
7
years of professional experience
Work History
Resident Service Specialist
UDR, Inc.
Boston
11.2024 - Current
- Serve as point of contact for residents, delivering exceptional customer service and resolving concerns promptly.
- Assist Property Manager and leasing team with administrative functions, resident communication, and documentation.
- Coordinate with maintenance teams, and ensure timely completion.
- Review lease agreements, move-ins, move-outs.
- Handle inquiries about rent payments, account adjustments, and delinquencies. Coordinate with BM about any actions to be taken.
- Support leasing efforts by giving tours, explaining community, and assisting prospective residents questions.
- Contribute to resident retention initiatives and community engagement events.
- Maintain organized office operations, resident files, and compliance with company policies.
Guest Service Representative (Front Desk)
W Boston
Boston
04.2023 - 10.2024
- Delivered luxury-level hospitality, ensuring each guest received personalized and attentive service.
- Managed check-ins, room assignments, and departures while maintaining brand standards.
- Resolved guest concerns with professionalism and efficiency.
Cook
Sodexo
Easton
09.2018 - 10.2022
- Prepared and served meals for students and staff at Stonehill College.
- Assisted in menu planning and kitchen operations.
Education
Culinary Arts Certification -
Brownsville Community Culinary Center
Brownsville, NY06.2018
High School Diploma -
Stoughton High School
Stoughton, MA06.2010
Skills
- Property Management Support
- Leasing & Renewals
- Resident Relations & Conflict Resolution
- Rent Payments & Ledger Management
- Work Order Coordination
- Office Administration
- Customer Service & Hospitality
- Multitasking & Time Management
- Event Coordination
References
Available upon request.
Timeline
Resident Service Specialist
UDR, Inc.
11.2024 - Current
Guest Service Representative (Front Desk)
W Boston
04.2023 - 10.2024
Cook
Sodexo
09.2018 - 10.2022
Culinary Arts Certification -
Brownsville Community Culinary Center
High School Diploma -
Stoughton High School