Evelin Aguilar-Chavez
Somerville
Summary
Medical administrative professional with over 8 years of experience in patient registration and financial management. Proven ability to communicate effectively and provide exceptional customer service. Skilled in multi-tasking and data entry, ensuring compliance with HIPAA regulations while managing high-volume workflows efficiently.
Overview
9
9
years of professional experience
Work History
Financial Experience Specialist
Mass General Brigham
Somerville
11.2021 - Current
- Communicate professionally with patients via telephone regarding medical service estimates.
- Finalize self-pay and insurance benefits estimates for patient services.
- Provide estimate charges to patients and healthcare provider offices.
- Collaborate with provider offices through email for estimate intake requests.
- Update estimate calculations based on changes in procedures and payor coverage.
- Process and collect payments for finalized estimates efficiently.
- Verify patient demographic and billing information to ensure accuracy.
- Manage workflows of patient accounts, processing estimates.
Communications Operator
Cambridge Health Alliance
Everett
06.2022 - 02.2023
- Managed telephone inquiries for CHA Hospitals and health centers per departmental guidelines.
- Adhered to quality standards established by operations department.
- Resolved routine and special customer requests through real-time problem solving.
- Utilized telephone and paging systems to locate physicians and staff members efficiently.
- Executed clinical and emergency communication procedures in response to alarms accurately.
- Maintained updated confidential information in Xtend system, including on-call schedules.
- Recorded and verified on-call schedules for various departments, notifying supervisors of discrepancies.
- Assisted customers with basic diagnostic procedures for pager equipment and facilitated replacements.
Patient Access Associate
Cambridge Health Alliance
Everett
06.2021 - 12.2021
- Executed bedside registrations for inpatient and outpatient services in Epic.
- Managed downtime registrations effectively to ensure continuity of operations.
- Collected and validated patient demographic and insurance information accurately.
- Collected co-pays and self-pay deposits to facilitate financial transactions.
- Obtained necessary consents through proper signature verification.
- Received and secured patient valuables during hospital stays.
- Processed electronic death certificates in compliance with regulations.
- Addressed patient and staff inquiries to resolve concerns promptly.
Registration Services Representative
Mass General Brigham
Somerville
03.2018 - 11.2021
- Registered patients in Epic software for Mass General Brigham entities.
- Delivered excellent customer service through effective communication and teamwork.
- Navigated multiple screens efficiently during patient registration.
- Managed high-volume calls while maintaining performance in a fast-paced environment.
- Facilitated call transfers within Mass General Brigham hospitals and departments.
- Conducted thorough system searches to locate patient records accurately.
- Issued new medical record numbers and resolved duplicates as necessary.
- Verified patient insurance coverage and determined eligibility using appropriate technology.
Physician’s Order’s Representative
Nizhoni Health Systems
Somerville
03.2017 - 03.2018
- Conducted weekly phone calls and follow-ups to doctor’s offices for document inquiries.
- Answered incoming calls from doctors’ offices regarding Medicare and MassHealth documentation.
- Faxed and received signed documents between physician’s offices and internal departments.
- Executed batch printing from Nightingale and Allscripts software for daily operations.
- Scanned and indexed documents for efficient retrieval and record-keeping.
- Organized signed documents into designated medical records department bins.
- Verified and updated patient and doctor information in relevant systems.
- Supported manager and clinical managers by completing various administrative tasks.
Education
Associate of Science - Radiologic Technology
Bunker Hill Community College
Charlestown, MA01.2029
Medical Administrative Assistant Certificate -
Lincoln Technical Institute
Somerville, MA01.2017
High School Diploma -
Dallas Skyline High School
Dallas, TX08.2015
Skills
- Interpersonal and communication skills
- Positive attitude and assertiveness
- Conflict resolution and empathy
- Punctuality
- Quick learner
- HIPAA and OSHA certification
- Medical and dental terminology
- Data entry
- Multi-tasking
- Microsoft Office proficiency
References
Available Upon Request
Languages
Fluent in English and Spanish (reading/writing)
Timeline
Communications Operator
Cambridge Health Alliance
06.2022 - 02.2023
Financial Experience Specialist
Mass General Brigham
11.2021 - Current
Patient Access Associate
Cambridge Health Alliance
06.2021 - 12.2021
Registration Services Representative
Mass General Brigham
03.2018 - 11.2021
Physician’s Order’s Representative
Nizhoni Health Systems
03.2017 - 03.2018
Associate of Science - Radiologic Technology
Bunker Hill Community College
Medical Administrative Assistant Certificate -
Lincoln Technical Institute
High School Diploma -
Dallas Skyline High School