Evelyn Escribano
Summary
Accomplished Office Manager with a proven track record at Invisible Fence of Western Ma, adept in office administration and customer service. Excelled in maintaining confidentiality, enhancing customer satisfaction through a feedback system, and fostering a positive work environment. Skilled in organizational tasks and clear communication, consistently exceeded performance goals, promoting client loyalty and operational efficiency.
Overview
13
13
years of professional experience
Work History
Office Manager
Invisible Fence of Western Ma
Longmeadow, MA
09.2020 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Increased customer satisfaction by developing effective client feedback system that led to service improvements.
Office Assistant
Maid Pro
Springfield, Ma 01108
08.2011 - 05.2020
- Helped clients with cleaning services, ensuring high levels of satisfaction and loyalty.
- Trained new team members on company protocols and best practices, contributing to overall team success and productivity.
- Conducted regular evaluations of service offerings to ensure alignment with industry standards and trends, making necessary adjustments as needed.
- Developed strong relationships with clients, fostering trust and loyalty through consistent communication and followup.
- Consistently exceeded performance goals by proactively identifying ways to exceed expectations in delivering services.
- Increased client retention through exceptional customer service, consistently going above and beyond to meet their needs.
- Evaluated customer needs and feedback to drive product and service improvements.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Utilized office management software to record and track customer information.
- Processed incoming and outgoing mail and packages according to established procedures.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Education
GED -
Ludlow High School
Ludlow04-2006
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Clear oral/written communication
- Scheduling and calendar management
- Data entry
- Customer relations
Timeline
Office Manager
Invisible Fence of Western Ma
09.2020 - Current
Office Assistant
Maid Pro
08.2011 - 05.2020
GED -
Ludlow High School