Madison Harris
Brighton
Summary
Hardworking individual with a track record of building strong relationships and effectively managing time in fast-paced restaurant environments. Collaborative, efficient, and skilled at prioritizing and multitasking to ensure positive experiences. Passionate intern with a recently obtained Kinesiology degree, possessing exceptional interpersonal, analytical, and critical thinking skills. Eager to gain valuable experience and make meaningful contributions to team success. Background in providing patient care within clinical settings, with developed excellent communication skills and hands-on support abilities.
Overview
8
8
years of professional experience
Work History
Patient Care Technician
Fresenius Medical Center
09.2023 - Current
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Cannulated fistula and graft access and performed catheter care. Performed blood draws before, during and after treatment if needed.
- Expedited response times for emergencies during hemodialysis sessions by maintaining up-to-date knowledge of emergency procedures and equipment use.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
Server
Aberrent Ales
05.2022 - 11.2023
- Provided exceptional service to high volume of daily customers.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Operated POS terminals to input orders, split bills and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Greeted customers, answered questions and recommended specials to increase profits.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
Pediatric Rehabilitation Student Intern.
Sparrow Pediatric Rehabilitation Center
01.2023 - 05.2023
- Worked well in team environment as well as independently.
- Shadowed staff and learned advanced work.
- Helped staff members re-stock supplies and perform other administrative duties.
- Worked with team members to promote great customer service and pleasant work environment.
- Monitored and assisted both occupational and physical therapists during treatments.
- Maintained therapy spaces and equipment in top condition by cleaning, sanitizing and inspecting for damages.
- Cleaned therapy equipment following each appointment to achieve sanitary regulations.
Server
Lucky's Steak House
09.2020 - 05.2021
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
Server, Hostess
Zukey Lake Tavern
05.2017 - 07.2020
- Answered telephone to provide dining information and take reservations.
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Greeted customers, answered questions and recommended specials to increase profits.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
Certified Nursing Assistant Student
Lansing community College
01.2019 - 05.2019
- Provided basic patient care by bathing and grooming patients, changing bedding and assisting in feeding activities.
- Guided individuals to bathrooms and cared for incontinence needs.
- Recorded patient conditions and vital signs before and after medical operations.
- Recognized and reported abnormalities or changes in patients' health status to nursing staff.
- Supported resident interests and welfare by encouraging participation in events geared toward appropriate physical activity and social interactions.
- Provided physical support to assist patients with bathing, dressing and toileting.
Education
Bachelor of Science - Kinesiology
Michigan State University
East Lansing, MI05.2023
Skills
- Positive and Professional
- Time Management
- Adaptability
- Communication Ability
- Customer Service
- Team Collaboration
- Flexible Schedule
- Complex Problem-Solving
- Energetic and Enthusiastic
- Punctual and Reliable
- CPR certification
- PCT certification
Timeline
Patient Care Technician
Fresenius Medical Center
09.2023 - Current
Pediatric Rehabilitation Student Intern.
Sparrow Pediatric Rehabilitation Center
01.2023 - 05.2023
Server
Aberrent Ales
05.2022 - 11.2023
Server
Lucky's Steak House
09.2020 - 05.2021
Certified Nursing Assistant Student
Lansing community College
01.2019 - 05.2019
Server, Hostess
Zukey Lake Tavern
05.2017 - 07.2020
Bachelor of Science - Kinesiology
Michigan State University
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