Fabiola Diaz

Checking in customers

• Monitored lobby area for cleanliness and comfort, enhancing overall guest experience.
• Resolved guest issues promptly, resulting in positive feedback and return visits.
• Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
• Increased customer loyalty with exceptional communication skills and personalized service.
• Answered multi-line phone system and enthusiastically greeted callers.
• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
• Oversaw fast-paced front desk operations and guests' needs at busy facility.
• Maintained clean and organized front desk areas to uphold polished company image.
• Collaborated with housekeeping staff to maintain cleanliness standards in the lobby and common areas.
• Demonstrated adaptability during unexpected challenges such as system outages or emergency situations while maintaining composure under pressure.
• Ensured compliance with hotel policies and procedures while addressing any discrepancies in a timely manner.
• Managed room inventory effectively, ensuring optimal occupancy rates and revenue generation.
• Coordinated group bookings successfully, handling all logistics from reservation confirmation to departure arrangements.
• Promoted hotel amenities and services to guests, enhancing their stay.
• Assisted in training new front desk staff on standard operating procedures and customer service protocols.

• Provided exceptional customer service by addressing guest inquiries and resolving issues promptly.
• Managed front desk operations, including check-ins, check-outs, and room assignments efficiently.
• Coordinated communication between guests and hotel staff to ensure seamless service delivery.
• Utilized reservation systems to process bookings and maintain accurate records of guest information.
• Implemented process improvements that streamlined check-in procedures, reducing wait times for guests.
• Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
• Welcomed each new arrival pleasantly and confirmed reservations and identification.
• Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
• Answered customer telephone calls promptly and appropriately handled needs.

• Responsible for taking customer orders, delegating tasks to my co-workers to ensure that customer satisfaction was top priority. I was responsible for the day to day money handling and register counts. I managed overall productivity, to include stocking, and ordering necessary items for the store.

• Duties included assistance with daily living skills for elderly adults and adults with disabilities, this ranged from cooking and cleaning to showering and general errands. I was responsible for Medication distribution and management, as well as transporting clients to and from scheduled appointments.

• Responsible for hotel up-keep and customer service. Duties also included daily building checks to ensure customer and staff safety as well as access control. Knowledgeable about emergency and safety protocols and responsible for report writing in the case of any incidents at the facility.