Fabrice Sulfranc Duvert
Lowell
Summary
Dynamic training professional with extensive experience at Amazon, specializing in new hire training and creative problem solving. Proven track record in developing engaging training programs and mentoring trainers, fostering a positive learning environment. Skilled in public speaking and feedback delivery, enhancing learner performance and organizational success. Multi languages speaker.
Overview
10
10
years of post-secondary education
4
4
years of professional experience
Work History
Bilingual Trainer/ Amnesty Trainer
Amazon
05.2025 - Current
- Creating and monitoring Amnesty Floor Monitor Roster to track AFM Trainees and avoid Violation.
- Creating AFM Channel to put keep trainers on track with new updates and for Leadership visibility.
- Facilitated workshops and training sessions, adapting content to meet diverse learner needs.
- Assessed trainee performance and provided constructive feedback for continuous improvement.
- Collaborated with team members to create effective training programs aligned with organizational goals.
- Smile Maker, Learning Process Trainer.
Customer Service Representative
Travel Agency, Caribbean PPM SRL
11.2021 - 07.2022
- Assisted customers with inquiries, providing accurate information and effective solutions.
- Resolved customer complaints through active listening and problem-solving techniques.
- Maintained detailed knowledge of products to enhance customer interactions.
- Processed orders and returns efficiently, ensuring a smooth transaction experience.
Education
High School Diploma -
College Canado Haitien
Haiti 09.2014 - 07.2021
Certificate in Telecommunication And Computer Operator - Telecommunication And Computer Operator
Canado Technique
Haiti 01.2018 - 06.2021
Skills
- New hire training
- Planning and coordination
- Public speaking
- Creative problem solving
- Train-the-trainer
- Microsoft Excel,Office, Powerpoint
- Ability to work under pressure
- Good Time management
- Adaptability
Languages
English
Full Professional
Spanish
Professional Working
French
Native or Bilingual
Timeline
Bilingual Trainer/ Amnesty Trainer
Amazon
05.2025 - Current
Customer Service Representative
Travel Agency, Caribbean PPM SRL
11.2021 - 07.2022
Certificate in Telecommunication And Computer Operator - Telecommunication And Computer Operator
Canado Technique
01.2018 - 06.2021
High School Diploma -
College Canado Haitien
09.2014 - 07.2021
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