Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Fabrice Sulfranc Duvert

Lowell

Summary

Dynamic training professional with extensive experience at Amazon, specializing in new hire training and creative problem solving. Proven track record in developing engaging training programs and mentoring trainers, fostering a positive learning environment. Skilled in public speaking and feedback delivery, enhancing learner performance and organizational success. Multi languages speaker.

Overview

10
10
years of post-secondary education
4
4
years of professional experience

Work History

Bilingual Trainer/ Amnesty Trainer

Amazon
05.2025 - Current
  • Creating and monitoring Amnesty Floor Monitor Roster to track AFM Trainees and avoid Violation.
  • Creating AFM Channel to put keep trainers on track with new updates and for Leadership visibility.
  • Facilitated workshops and training sessions, adapting content to meet diverse learner needs.
  • Assessed trainee performance and provided constructive feedback for continuous improvement.
  • Collaborated with team members to create effective training programs aligned with organizational goals.
  • Smile Maker, Learning Process Trainer.

Customer Service Representative

Travel Agency, Caribbean PPM SRL
11.2021 - 07.2022
  • Assisted customers with inquiries, providing accurate information and effective solutions.
  • Resolved customer complaints through active listening and problem-solving techniques.
  • Maintained detailed knowledge of products to enhance customer interactions.
  • Processed orders and returns efficiently, ensuring a smooth transaction experience.

Education

High School Diploma -

College Canado Haitien
Haiti
09.2014 - 07.2021

Certificate in Telecommunication And Computer Operator - Telecommunication And Computer Operator

Canado Technique
Haiti
01.2018 - 06.2021

Skills

  • New hire training
  • Planning and coordination
  • Public speaking
  • Creative problem solving
  • Train-the-trainer
  • Microsoft Excel,Office, Powerpoint
  • Ability to work under pressure
  • Good Time management
  • Adaptability

Languages

English
Full Professional
Spanish
Professional Working
French
Native or Bilingual

Timeline

Bilingual Trainer/ Amnesty Trainer

Amazon
05.2025 - Current

Customer Service Representative

Travel Agency, Caribbean PPM SRL
11.2021 - 07.2022

Certificate in Telecommunication And Computer Operator - Telecommunication And Computer Operator

Canado Technique
01.2018 - 06.2021

High School Diploma -

College Canado Haitien
09.2014 - 07.2021

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Fabrice Sulfranc Duvert