Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Fadwa Cobbi

Doha

Summary

Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.

Overview

11
11
years of professional experience

Work History

Sales Associate Specialist

Yves Rocher
01.2021 - 06.2024


  • Stayed up-to-date on industry trends and competitor activities, adjusting sales tactics accordingly for continued success.
  • Developed a comprehensive understanding of product offerings and effectively communicated this knowledge to potential buyers, helping them make informed decisions.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.

Customer Service Representative

DeFacto
03.2017 - 07.2020
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Addressed customer requests related to product information, services, and company matters.

Sales Assistant

LC Waikiki
09.2013 - 10.2016
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.

Education

Associate of Arts - English Studies

Faculty Of Letters And Human Sciences
Rabat, Morocco
06.2016

High School Diploma -

Imam Al Ghazali
Temara, Morocco
06.2013

Skills

  • Problem-solving skills
  • Customer Assistance
  • Multilingual Communication
  • Customer Service
  • Effective negotiation

Languages

Arabic
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
French
Advanced (C1)

Timeline

Sales Associate Specialist

Yves Rocher
01.2021 - 06.2024

Customer Service Representative

DeFacto
03.2017 - 07.2020

Sales Assistant

LC Waikiki
09.2013 - 10.2016

Associate of Arts - English Studies

Faculty Of Letters And Human Sciences

High School Diploma -

Imam Al Ghazali
Fadwa Cobbi