Fadwa Cobbi
Doha
Summary
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
11
11
years of professional experience
Work History
Sales Associate Specialist
Yves Rocher
01.2021 - 06.2024
- Stayed up-to-date on industry trends and competitor activities, adjusting sales tactics accordingly for continued success.
- Developed a comprehensive understanding of product offerings and effectively communicated this knowledge to potential buyers, helping them make informed decisions.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Customer Service Representative
DeFacto
03.2017 - 07.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Addressed customer requests related to product information, services, and company matters.
Sales Assistant
LC Waikiki
09.2013 - 10.2016
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Education
Associate of Arts - English Studies
Faculty Of Letters And Human Sciences
Rabat, Morocco06.2016
High School Diploma -
Imam Al Ghazali
Temara, Morocco 06.2013
Skills
- Problem-solving skills
- Customer Assistance
- Multilingual Communication
- Customer Service
- Effective negotiation
Languages
Arabic
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
French
Advanced (C1)
Timeline
Sales Associate Specialist
Yves Rocher
01.2021 - 06.2024
Customer Service Representative
DeFacto
03.2017 - 07.2020
Sales Assistant
LC Waikiki
09.2013 - 10.2016
Associate of Arts - English Studies
Faculty Of Letters And Human Sciences
High School Diploma -
Imam Al Ghazali
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