FADWA HABACH
Fes
Summary
Personable, friendly and solution-oriented Receptionist with over 5 years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, time management and sales. Dedicated to customer loyalty and satisfaction. Experienced Reception Manager with comprehensive knowledge in front office operations and customer service. Strong leadership skills demonstrated by managing and training reception teams to deliver top-notch service. Proven ability to streamline procedures for improved efficiency, while creating positive guest experiences. Significant impact in previous roles through fostering team collaboration and maintaining high standards of professionalism and courtesy.
Overview
13
13
years of professional experience
Work History
Spa reception Manager
M Wellness Center
Rabat
11.2025 - Current
- Managed front desk operations to ensure seamless guest check-in and check-out.
- Coordinated appointment scheduling for clients and wellness practitioners effectively.
- Trained and supervised reception staff to uphold service standards consistently.
- Handled client inquiries and resolved issues with professionalism and care.
- Monitored inventory levels of office supplies and placed orders as needed.
Medical Receptionist
Smile Studios medical Center
Um Alhassam
01.2024 - 12.2025
- Greeting patients warmly and managing the check-in process efficiently.
- Scheduling appointments using the electronic health record system seamlessly.
- Verifying patient insurance information and collecting co-pays accurately.
- Answering incoming calls, responding to inquiries from patients, and other medical offices.
Guest Service and Sales Representative
Lagoona Beach Resort and Spa Hotel
Budaiya
08.2023 - 01.2024
- Assisting guests with check-in and check-out processes efficiently.
- Addressed guest inquiries and resolved issues promptly and courteously.
- Managed reservation systems to ensure accurate booking information.
- Maintained cleanliness and organization of the front desk area consistently.
- Collaborated with team members to improve service delivery standards regularly.
- Handled payment processing and provided customers with receipts and proper bills and change.
Front Office Agent
S Bahrain Hotel
Seef
05.2023 - 08.2023
- Keeping the front desk tidy and presentable, with all necessary materials.
- Greeting and welcoming guests as they approach the front desk.
- Answering questions and addressing complaints.
- Answer all incoming calls, and redirect them or keep messages.
- Receive letters, packages, etc., and distribute them.
- Prepare outgoing mail by drafting correspondence, securing parcels, etc.
Hostess
Wyndham Grand Manama
Manama
04.2017 - 01.2020
- Welcoming guests with a warm and friendly demeanor.
- Managing reservations using the hotel's booking system.
- Handling guest inquiries and provided information about the hotel services.
- Answering phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Receptionist
Demas Clinic, Medical Center
Fes
11.2014 - 07.2016
- Receive calls
- Answer patients' questions
- Organize patient appointments
- Met incoming Patients with professional approach and provided friendly, knowledgeable assistance.
- Filed and maintained invoices, Patients records and other paperwork to facilitate ease of retrieval.
- Captured and processed Patients information, entering data into online systems for wider company use.
Front Office Agent
Sofitel Palais Jamai
Fes
10.2012 - 07.2014
- Greeting and welcoming guests with a friendly, positive attitude.
- Managing guest inquiries and providing information about hotel services.
- Assisting with check-in and check-out procedures for guests.
- Processing payments accurately and efficiently.
- Collaborating with colleagues to ensure smooth operations of front desk area.
Education
Professional Specialization Diploma - Tourism And Hospitality Management
Institute of Hotel And Tourism Technology
Fes, Morocco01-2011
High School Diploma -
Ibn Souda High School
Fes, Morocco01-2010
Skills
- Microsoft Word
- Microsoft Excel
- Opera oracle
- ClinicaMe system
- Micros
- Oracle hospitality
Hobbies and Interests
- Music
- Travel
- Books
Languages
Arabic
Native
Native
French
Upper Intermediate (B2)
B2
English
Upper Intermediate (B2)
B2
Spanish
Elementary (A2)
A2
Affiliations
Travel.
Timeline
Spa reception Manager
M Wellness Center
11.2025 - Current
Medical Receptionist
Smile Studios medical Center
01.2024 - 12.2025
Guest Service and Sales Representative
Lagoona Beach Resort and Spa Hotel
08.2023 - 01.2024
Front Office Agent
S Bahrain Hotel
05.2023 - 08.2023
Hostess
Wyndham Grand Manama
04.2017 - 01.2020
Receptionist
Demas Clinic, Medical Center
11.2014 - 07.2016
Front Office Agent
Sofitel Palais Jamai
10.2012 - 07.2014
Professional Specialization Diploma - Tourism And Hospitality Management
Institute of Hotel And Tourism Technology
High School Diploma -
Ibn Souda High School