Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Fadwa Lakrafi

Casablanca,CAS

Summary

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Project Manager

German Chamber of Commerce and Industry in Morocco
07.2024 - Current
  • Implemented Agile methodologies to improve flexibility and adaptability throughout the project lifecycle.
  • Developed and executed comprehensive project plans to ensure timely completion of deliverables.
  • Managed risks proactively by identifying potential issues and implementing mitigation strategies, ensuring smooth project progression.
  • Collaborated closely with stakeholders to gather requirements, define project scope, and establish realistic timelines.

Sales Representative

Newco Communication
02.2022 - 04.2024
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.

Software Inside Sales Associate

Arrow ECS
01.2021 - 09.2021
  • Increased repeat business by maintaining regular contact with clients and providing exceptional post-sale support.
  • Refined sales presentations to effectively communicate product benefits, leading to higher conversion rates.
  • Added consumer purchase dates and updated address changes for current accounts in corporate database.
  • Enhanced product knowledge continuously, staying updated on industry trends and competitors'' offerings to provide expert advice to clients.

Uber - BPO Customer Support Representative

Comdata Group
07.2017 - 09.2020
  • Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
  • Balanced multiple priorities while maintaining a focus on excellent communication skills and attention to detail.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Education

Executive Master - Marketing Intelligence & International Sales

IAE Montpellier- École Universitaire De Management
Delivered At ESCA Business School As A Partner
09-2025

Professional Bacherlor's Degree - Management And Marketing

Université Mundiapolis-Université De Haute Alsace
Casablanca

Bachelor's Degree - Translation (German-French-Arabic)

University Hassan 2
Casablanca, Morocco

Skills

  • Project planning and development
  • Data analysis
  • Brand development
  • Market analysis

Certification

IBM Data Engineer - IBM


Brand and Product Management - ie Buisness School


Agile Project Management - Google

Languages

French
Bilingual or Proficient (C2)
Arabic
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
German
Advanced (C1)

Timeline

Project Manager

German Chamber of Commerce and Industry in Morocco
07.2024 - Current

Sales Representative

Newco Communication
02.2022 - 04.2024

Software Inside Sales Associate

Arrow ECS
01.2021 - 09.2021

Uber - BPO Customer Support Representative

Comdata Group
07.2017 - 09.2020

Executive Master - Marketing Intelligence & International Sales

IAE Montpellier- École Universitaire De Management

Professional Bacherlor's Degree - Management And Marketing

Université Mundiapolis-Université De Haute Alsace

Bachelor's Degree - Translation (German-French-Arabic)

University Hassan 2

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Fadwa Lakrafi