Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Faimi Laurent

Norwood

Summary

Dynamic professional with a proven track record at ADEKO SA, excelling in communication and records management. Recognized for enhancing customer loyalty through empathetic conflict resolution at HAINET SA. Adept at maintaining confidentiality and organizing executive schedules, demonstrating strong attention to detail and compassion in all interactions. I am a people's person, and always want people to be completely satisfied after receiving my service.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Secretary

ADEKO SA
08.2015 - 10.2016
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained daily report documents, memos and invoices.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
  • Managed executive calendars, scheduling appointments and meetings to optimize time management.
  • Assisted in event planning and execution for company functions such as conferences, workshops, or social gatherings.

Customer Service Representative

HAINET SA
05.2011 - 06.2014
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Responded to customer requests for products, services, and company information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Education

Associate of Applied Science - Home Health Aide

BOSTON HEALTHCARE INSTITUTE, INC
Dorchester, MA
05-2025

Associate of Applied Science - Nursing Assistant

BOSTON HEALTHCARE INSTITUTE, INC
Dorchester, MA
05-2025

Skills

  • Communication
  • Knowing how to interact with, and treat people respectfully
  • Attention to detail
  • Patient Care
  • CPR
  • Feeding
  • Repositioning patients
  • Compassion
  • Records management
  • Verbal and written communication
  • Organization

Certification

  • CNA - Certified Nurse Assistant
  • American RED Cross Training - CEU -03/19/2025
  • CAP - Certified Administrative Professional

Languages

Haitian Creole
Native or Bilingual
French
Native or Bilingual
Spanish
Limited Working
English
Limited Working

Timeline

Secretary

ADEKO SA
08.2015 - 10.2016

Customer Service Representative

HAINET SA
05.2011 - 06.2014

Associate of Applied Science - Home Health Aide

BOSTON HEALTHCARE INSTITUTE, INC

Associate of Applied Science - Nursing Assistant

BOSTON HEALTHCARE INSTITUTE, INC

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Faimi Laurent