Faith Rodriguez
Worcester
Summary
Compassionate Clinical Mental Health Counseling Intern skilled in clinical assessments and treatment planning. Proven ability to conduct impactful individual and group therapy sessions while collaborating with multidisciplinary teams to develop comprehensive treatment strategies that prioritize patient needs.
Overview
7
7
years of professional experience
Work History
Clinical Mental Health Counseling Intern
Seven Hills Behavioral Health
Worcester
09.2025 - Current
- Conducted individual counseling sessions to effectively address clients' mental health needs.
- Conducted therapy sessions, executed crisis intervention strategies, and trained patients and families.
- Collaborated with multidisciplinary teams to develop comprehensive treatment plans.
- Facilitated group therapy sessions to create a supportive environment for participants.
Front Desk Supervisor
Child Health Associates
Auburn
12.2022 - 05.2025
- Trained new front desk staff on policies and procedures to ensure consistent service quality.
- Implemented front desk workflow improvements to streamline operations effectively.
- Resolved customer complaints promptly, contributing to improved patient satisfaction.
- Coordinated appointment scheduling and collaborated with medical staff to enhance patient flow.
- Maintained accurate patient records in electronic health systems.
Member Advocate
Health Plans, INC.
Westborough
07.2019 - 12.2022
- Assisted members in understanding and utilizing health plan benefits and services, enhancing their overall experience.
- Collaborated with healthcare providers to address and resolve member claims and issues, ensuring timely support.
- Managed accurate member records in electronic health record systems to support effective care coordination.
- Examined eligibility responses to gauge patient benefit level and create estimates.
Education
Master of Science - Clinical Mental Health Counseling
Bay Path University
Longmeadow, MA05-2026
Bachelor of Science - Child And Adolescent Development
Southern New Hampshire University
Hooksett, NH06-2023
Skills
- Clinical assessment
- Treatment planning
- Crisis intervention
- Group therapy facilitation
- Behavioral interventions
- Patient advocacy
- Documentation practices
- Interdisciplinary collaboration
- Multicultural competence
- Conflict resolution
Timeline
Clinical Mental Health Counseling Intern
Seven Hills Behavioral Health
09.2025 - Current
Front Desk Supervisor
Child Health Associates
12.2022 - 05.2025
Member Advocate
Health Plans, INC.
07.2019 - 12.2022
Master of Science - Clinical Mental Health Counseling
Bay Path University
Bachelor of Science - Child And Adolescent Development
Southern New Hampshire University