Faith Gurney

• Built and maintained relationships with community organizations including The Veterans Association of Bristol County, Director of Veterans Affairs, The F.A.S.T. Team of Fall River, The Mayors office of Fall River, MOAR, LGBTQ Southcoast, and the Home Depot Foundation
• Streamlined event planning processes for increased efficiency and improved attendee satisfaction.
• Developed and implemented dynamic communication strategies.
• Summarized complicated topics into simple formats for better understanding.
• Created Grant letter and once awarded, executed project for a revamped back yard space for our center
• Routinely facilitating groups at Detox Center, as well as step down program, and our center's groups.
• Working with IT department to build a contact database which ensures streamlined communication reports every three months to make sure we I am keeping up with relations in a timely manner
• Street and encampment Outreach along side the City of Fall River F.A.S.T. Team , providing transportation for the unhoused and anyone in need, Attending Opioid Task Force Meetings, Stigma Training, MOAR planning meetings, Action for Recovery, and A.R.E.A.S. meetings weekly.
• Delivering Our Monthly Calendars, Event Flyers, and Newsletters in person to other recovery organizations, city officials, DCF, and Dr's offices that can help distribute this info to the community, as well as to to maintain relations, and deliver through email.
• Maintaining relations with our members at the center to make sure they are getting their needs met when attending our center and making that a top priority in my mind.
• Taking our members on field trips and / or driving them to other recovery centers to build relations every two weeks. Planning and hosting events at our center for entertainment purposes, surrounding the topic of recovery.

One on One Care for a Mental Health Group Home which houses those with a Dual Diagnosis,

• Maintained client confidentiality and adhered to HIPAA guidelines.
• Improved client satisfaction through timely communication and resolution of account discrepancies.
• Supported clients with compassionate, empathetic face-to-face counseling.
• CPR Trained, CPI Trained, Relias Training

Stay at Home Mother/ busy with everyday tasks and concentrating on my son's volunteering, and his school grades as well as his Football practices and camps to get him ready to play his college football.

• Implemented database security measures, ensuring compliance with industry standards.
• Maintained database of our consumers, answering questions and helped consumers navigate our website and portals.
• Collected data and sent updated daily reports to our Administration Dept,. Worked with IT for troubleshooting matters within our database,
• Active listening, Understanding Database functions, B2B Business to Business, B2B marketing

Worked closely with my project manager to create focus groups for large corporations, contracted by our company, by using people who have signed up in our database previously, to get paid to try new or existing products and then participate in a focus group, to give honest opinions of the tried product. Corporations I have worked with include Proctor & Gamble, McDonald's, Pampers, B2B Recruitment for Maybelline, Pharmaceuticals, John Deer, Home Depot, Hood Dairy, Zaxby's, Yoplait, Quaker, Walmart, CVS, Walgreens, Pepsi, Coke, and Wendy's Corporate Office in Ohio in which I built a steady long relationship with.

Strong Phone and Speaking Skills

Data Entry

Advertising, Marketing, Maintaining Professional Business Relations

• Incorporated interactive elements to enhance participant engagement throughout classes.
• Developed promotional materials to increase awareness of fitness programs and classes offered.
• Completed certifications to expand knowledge and skills in specialized fitness areas.
• Created engaging group fitness classes by incorporating diverse workout styles and music selections.

• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Updated patient information and insurance details for accurate electronic medical records.
• Worked in Referral Department verifying patients insurance before scheduled appointment dates