Faith Hansford
Woburn
Summary
Offering solid foundation in leadership and passion for professional growth in dynamic environments. Brings keen ability to assimilate new information quickly and apply it effectively, leveraging strong organizational and communication skills. Ready to use and develop leadership and project management skills following the restructure.
Overview
2
2
years of professional experience
Work History
Associate Lead With Keys
PetSmart
07.2024 - Current
- Provided regular coaching, guidance, and constructive feedback on individual and group tasks.
- Took on role as "Adoption Partner" to help integrate the adoption program back into our store seamlessly.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Trained and coached new employees on PetSmart policies, best practices, and sales techniques to promote a seamless integration into the team.
- Managed opening and closing procedures.
Cashier
PetSmart
06.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions.
- Helped customers complete purchases, locate items, and join reward programs.
Education
English in Communications
Salem State University
Salem, MASkills
- Store operations
- Training and mentoring
- Workplace safety
- Customer service management
- Sales coaching
- Front end operations
- Opening and closing coordination
- Flexible hours
Timeline
Associate Lead With Keys
PetSmart
07.2024 - Current
Cashier
PetSmart
06.2023 - Current
English in Communications
Salem State University
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