Faith McKenna
Marlborough
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Fulfillment Expert
Target
Marlborough
12.2023 - Current
- Confirmed items picked for orders by keying codes into system.
- Evaluated existing procedures for pick, pack, ship operations and identified areas for improvement.
- Worked additional hours and shifts to meet tight deadlines during peak periods.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
HR Associate
Target
Marlborough
03.2023 - 11.2023
- Assisted with planning, organizing and coordinating company events.
- Drafted letters of offer to new hires outlining terms of employment.
- Explained company personnel policies, benefits and procedures to employees or job applicants.
- Filed documents, delivered mail and performed bookkeeping to facilitate office operations of HR department.
- Coordinated new employee onboarding with orientation scheduling and preparation.
- Interviewed job applicants to obtain information on work history, education or job skills.
- Collaborated with other departments on projects that require human resources input or assistance.
- Assisted candidates with application processes by answering questions about application, performing background checks, providing I-9 forms and handling drug screening paperwork.
- Prepared reports on HR metrics for senior management review.
- Prepared and set up new employee orientations.
Guest Advocate
Target
Marlborough
11.2021 - 02.2023
- Mentored junior team members and managed employee relationships.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
- Maintained an organized workspace while stocking merchandise.
- Provided product knowledge to customers on the features and benefits of products.
- Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
Education
High School Diploma -
Marlborough High School
Marlborough, MA05-2021
Skills
- Employee onboarding
- HR metrics reporting
- Time management
- Effective communication
- Background checks
- Attention to detail
- Customer service
- Mentoring and training
- Problem-solving abilities
Accomplishments
- Consistently have high statistics
- reward for exceptional customer service
References
References available upon request.
Timeline
Fulfillment Expert
Target
12.2023 - Current
HR Associate
Target
03.2023 - 11.2023
Guest Advocate
Target
11.2021 - 02.2023
High School Diploma -
Marlborough High School
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