Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Faith Nyenkan

Lowell

Summary

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Lucky pharmacy
08.2021 - 02.2024
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Provided accurate information about products and services to customers.
  • Supported sales team members to drive growth and development.
  • Took special orders in person and over telephone, generating additional revenue every month.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Surpassed sales goals through implementation of successful marketing strategies.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Developed strong customer relationships to encourage repeat business.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Mentored junior team members and managed employee relationships.
  • Identified opportunities for upselling additional products or services based on customer needs.

Education

High School Diploma -

All God’s Children
Liberia
09-2023

Skills

  • Customer service
  • Sales support
  • Technical support
  • Data entry
  • Client relationship management
  • Conflict resolution
  • Communication skills
  • Team collaboration
  • Attention to detail
  • Problem solving
  • Money handling
  • Policy adherence
  • Strong teamwork
  • Sales closing
  • Researching
  • Emotional intelligence
  • Calm and professional under pressure
  • Understanding customer needs
  • Resourcefulness
  • Following scripts
  • Process transactions
  • Support case resolution
  • Multi-task management
  • In-store support
  • Quality assurance
  • Credit card payment processing
  • Teamwork skills
  • Hospitality and accommodation
  • Negotiation strategies
  • Customer consulting
  • Sales techniques
  • [English]fluency
  • Punctuality and reliability
  • Multitasking capacity

Languages

English
Professional

References

References available upon request.

Timeline

Customer Service Representative

Lucky pharmacy
08.2021 - 02.2024

High School Diploma -

All God’s Children
Faith Nyenkan