Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Certification
Languages
Timeline
Generic

Farahnaz Pierre-Isme

Boston

Summary

Detail-oriented Entry-Level Data Analyst with a strong background in healthcare operations, recruiting, and retail management. Skilled in SQL, Excel, and Tableau for cleaning, analyzing, and visualizing datasets. Experienced in tracking KPIs, identifying inefficiencies, and presenting insights that support business and clinical decision-making. Certified in Google Data Analytics with proven ability to translate data into actionable strategies

Overview

8
8
years of professional experience
1
1
Certification

Work History

Data & Patient Operations (Patient Representative)

Atrius Health Norwood
01.2024 - Current
  • Managed and analyzed data for 600–700 patient check-ins weekly, ensuring accurate records across multiple clinics.
  • Created Excel reports for cash/payment reconciliation, improving tracking accuracy by 15%.
  • Monitored patient scheduling data and identified no-show patterns, supporting department efficiency initiatives.
  • Collaborated with cross-functional staff to streamline referral and appointment workflows using EPIC.

Data & Scheduling Coordinator

Boston Orthotics & Prosthetics
01.2022 - 12.2023
  • Scheduled and tracked 500+ monthly patient visits using Athena and insurance systems.
  • Built Excel spreadsheets to monitor referral activity and patient throughput.
  • Compiled and submitted documentation for insurance claims and prior authorizations.
  • Partnered with leadership to review operational data, aligning with company efficiency goals.

Campaign Recruiting

Civilian Defense Concepts, CDC-LLC
10.2021 - 01.2022
  • Collected and analyzed recruiting campaign data to optimize outreach strategies.
  • Tracked candidate conversion rates, identifying high-performing sourcing channels.
  • Utilized Excel and CRM tools to streamline applicant tracking and reporting.
  • Supported leadership with metrics and insights to improve recruitment efficiency

Program Data Coordinator

Boston Medical Center
02.2019 - 10.2021
  • Coordinated 300+ weekly appointments, entering and validating data in EPIC across departments.
  • Produced bilingual (English/Spanish) data reports for patient no-shows and reschedules.
  • Compiled survey feedback and presented results to leadership for service improvement.
  • Collaborated with 15+ providers to optimize scheduling workflows using data insights.

Recruiting Data Coordinator

Wayfair Corporate
07.2019 - 01.2020
  • Analyzed recruiting funnel data for 250+ candidates weekly, reporting on scheduling bottlenecks.
  • Managed Greenhouse ATS and created metrics dashboards for recruiter efficiency.
  • Standardized workflows across 50+ hiring managers, reducing scheduling errors

Operations & Shift Manager

Starbucks
12.2017 - 06.2019
  • Analyzed daily sales and labor data to optimize staffing schedules, reducing overtime costs by 10%.
  • Used Excel and POS data to track inventory usage trends, reducing product shortages and waste.
  • Monitored store KPIs (transaction volume, customer satisfaction, average order size) to guide team strategy.
  • Produced performance reports for management and trained 8+ team members using data-driven coaching

Education

Project Management - Project Management & Data Analytics Track

Year Up
Boston, MA
01.2020

Google Data Analytics Certificate - Data Analytics

Coursera
06-2025

Skills

  • Analytics Tools: SQL (BigQuery, SQLite), Tableau, Excel (Pivot Tables, VLOOKUP, Data Cleaning), Google Sheets
  • Other Tools: EPIC, Athena, Applicant Tracking Systems (Greenhouse, GoodTime, ADP, Workday), Microsoft Office
  • Core Skills: Data cleaning, KPI reporting, Dashboard creation, Workflow optimization, Business insights, Stakeholder communication, Collaborative teamwork, Data cleaning expertise

Websites

Accomplishments

  • Ranked #1 in weekly and monthly revenue collection across the west region, consistently exceeding company KPIs and performance goals
  • Acknowledge by leadership for outstanding accuracy, efficiency, and commitment to meeting business objectives

Certification

  • Google Data Analytics Certificate (Coursera)

Languages

English
Native or Bilingual
French
Professional Working
Haitian Creole
Native or Bilingual

Timeline

Data & Patient Operations (Patient Representative)

Atrius Health Norwood
01.2024 - Current

Data & Scheduling Coordinator

Boston Orthotics & Prosthetics
01.2022 - 12.2023

Campaign Recruiting

Civilian Defense Concepts, CDC-LLC
10.2021 - 01.2022

Recruiting Data Coordinator

Wayfair Corporate
07.2019 - 01.2020

Program Data Coordinator

Boston Medical Center
02.2019 - 10.2021

Operations & Shift Manager

Starbucks
12.2017 - 06.2019

Project Management - Project Management & Data Analytics Track

Year Up

Google Data Analytics Certificate - Data Analytics

Coursera

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Farahnaz Pierre-Isme