Farida Matovu

- Supervise and train case managers and staff in the Emergency Family Shelter Programs.

- Manage caseloads, conduct client intake assessments, develop individualized service and goal plans, and monitor progress.

- Ensure compliance with regulatory standards and maintain accurate, timely documentation.

- Provide crisis intervention, advocacy, and referrals for health, education, employment, and legal services.

- Coordinate with funders, state agencies, and community partners; represent the agency at meetings and training.

- Conduct home visits and facilitate access to community resources for diverse populations.

- Oversee contract management, staff performance evaluations, and team meetings.

- Provide 24/7 on-call support and emergency coverage as needed.

- Managed leasing and occupancy for affordable housing units, ensuring compliance with all local, state, and federal regulations.

- Assisted residents with application and recertification processes, income verification, and eligibility documentation.

- Provided excellent customer service to residents and prospective tenants, resolving concerns and maintaining positive resident relations.

- Coordinated move-ins, move-outs, and unit inspections; maintained accurate records and reports.

- Worked collaboratively with property management and maintenance teams to ensure high standards of property upkeep.

- Established and operated a successful laundry and drying business, overseeing all aspects of daily operations.

- Managed finances, customer service, marketing, and staff supervision.

- Developed and implemented business strategies to increase customer base and revenue.

- Ensured compliance with health and safety standards.