Hi, I’m
Fatima-Ezzahrae Amachki
Billing And Collections Officer
Casablanca
Summary
Community-oriented Officer comfortable working in high-stress situations and coordinating emergency responses. Seasoned team leader with unrelenting dedication to keeping community safe and secure. Proactive about using proper protocols while on duty and interacting with community contacts.
Overview
2
years of professional experience
4
years of post-secondary education
Work History
SOS NDD
Billing and Collections Officer
05.2023 - Current
Job overview
- Review and verify accuracy of invoices, purchase orders, and other financial records.
- Contact customers by phone, email, or mail to discuss outstanding payments and resolve any payment discrepancies.
- Negotiate payment arrangements with customers to facilitate timely payment.
- Maintain accurate records of all customer interactions, payments, and collections activities.
- Collaborate with the accounting department to reconcile and resolve any payment discrepancies or billing errors.
- Generate and send regular reports to management regarding outstanding invoices, collection activities, and cash flow status.
- Follow up with customers to ensure payment commitments are honored and resolve any issues delaying payment.
- Stay updated on industry regulations and best practices related to billing and collections processes.
- Provide exceptional customer service by addressing customer inquiries and resolving any concerns regarding billing or payment issues.
Laboratoire CBA
Assistante
03.2022 - 04.2023
Job overview
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Monitored and ordered supplies and materials to keep office well stocked.
- Schedule and coordinate patient appointments.
- Verify patient insurance information and process claims.
- Handle patient invoicing and follow up on outstanding payments.
- Prepare and file medical documents, reports, and correspondence.
- Assist medical staff with administrative tasks.
- Facilitate communication between medical professionals and patients.
- Ensure patient information is handled confidentially and in compliance with privacy regulations.
- Adhere to health and safety protocols within the office environment.
- Organize and manage patient files, both physical and digital.
- Ensure records are accurate, up-to-date, and securely stored.
Education
The National School of Commerce And Management Casablanca, Morocco
Bachelor of Science from Business Management And Administration
09.2023 - 07.2024
Moulay YoussefCasablanca, Morocco
High School Diploma
2017 - 2018 (1 year)
The Roches Noires Institute of Applied TechnologyCasablanca, Morocco
Associate of Applied Science from Commercial
2018 - 2021 (3 years)
Skills
Emergency Response Coordination
Languages
Anglais
Upper intermediate
B2
Français
Advanced
C1
Arabe
Proficient
C2
Interests
Interest in using and mastering new tools and systems.
Enthusiasm for learning and advancing in one’s career.
Enjoyment in interacting with people and handling various types of communication.
Timeline
The National School of Commerce And Management
Bachelor of Science from Business Management And Administration
09.2023 - 07.2024
Billing and Collections Officer
SOS NDD
05.2023 - Current
Assistante
Laboratoire CBA
03.2022 - 04.2023
The Roches Noires Institute of Applied Technology
Associate of Applied Science from Commercial
2018 - 2021 (3 years)
Moulay Youssef
High School Diploma
2017 - 2018 (1 year)
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