Summary
Overview
Work History
Education
Skills
Languages
Personal Information
Languages
Accomplishments
Timeline
Generic

Fatima Khan

Dubai

Summary

Results-oriented business manager with a proven track record in driving sales performance and market expansion. Skilled in executing strategic initiatives and fostering relationships with distributors and resellers to achieve targeted sales outcomes. Dynamic Retail sales leader with expertise in sales strategy, market analysis, and retail operations. Achieved consistent growth by cultivating strategic partnerships and executing initiatives that enhance brand visibility.

Overview

16
16
years of professional experience

Work History

Business Manager HTC Vive Middle East, Africa and

HTC
Middle East
08.2017 - Current
  • Managed daily business operations to ensure efficiency and compliance with company policies.
  • Coordinated cross-functional teams to align project goals with organizational objectives.
  • Developed and implemented strategic plans to enhance overall business performance.
  • Analyzed market trends to identify opportunities for growth and improvement.
  • Facilitated communication between departments to streamline processes and information flow.
  • Evaluated operational procedures, proposing enhancements to increase productivity and effectiveness.
  • Managed a team of staff members, providing guidance and direction to ensure successful completion of projects.
  • Collaborated and built trust within organization and with customers, meeting or exceeding expectations.
  • Developed and implemented policies and procedures to improve operational efficiency.
  • Monitored inventory levels of supplies needed for daily operations and ordered additional items when necessary.
  • Facilitated communication between different teams within the organization through regular meetings.
  • Drove high performance by developing team members.
  • Collaborated with other departments within the organization to coordinate project efforts.
  • Analyzed customer feedback data to generate reports on customer satisfaction levels.
  • Gained product knowledge to assist team members with structuring customer purchase, closing and delivery.
  • Conducted research on current industry trends to identify potential areas for improvement in business operations.
  • Assessed employee performance evaluations and recommended changes or improvements as needed.
  • Designed strategies for improving the quality of services provided by the organization.
  • Provided feedback to improve strategies, programs and initiatives.
  • Developed marketing plans for new products or services offered by the company.
  • Reviewed existing contracts with vendors and suppliers to ensure compliance with company standards.
  • Defined accountabilities and established performance objectives and metrics to execute strategy.
  • Organized meetings with stakeholders to discuss objectives, strategies, and timelines for completing tasks.
  • Provided training sessions for employees on new software systems used in business operations.
  • Created comprehensive onboarding processes and activities to acclimate new hires.
  • Worked closely with internal teams to deliver on high-profile, complex projects.
  • Communicated client priorities, delivering presence and business objectives.
  • Negotiated pricing agreements with vendors and suppliers based on organizational needs.
  • Cultivated a positive organizational culture and work environment to motivate employees.
  • Developed and implemented strategic business plans to achieve company objectives.
  • Coordinated with HR to recruit, train, and retain top talent, ensuring a high-performance team.
  • Prepared and presented business reports and presentations to senior management and stakeholders.
  • Led cross-functional teams to drive project completion and operational excellence.
  • Established and maintained relationships with key stakeholders, clients, and partners.
  • Spearheaded innovation projects to develop new products or services and enter new markets.
  • Delegated work to staff, setting priorities and goals.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.

Retail Sales Manager UAE and Lower gulf

HTC
Middle East
02.2015 - 07.2017
  • Managed daily operations of retail store to enhance customer experience.
  • Trained and supervised sales team on product knowledge and customer service skills.
  • Developed promotional displays to attract customers and increase product visibility.
  • Analyzed sales data to identify trends and adjust inventory accordingly.
  • Coordinated staff schedules to ensure adequate coverage during peak hours.
  • Implemented visual merchandising standards to maintain store presentation and appeal.
  • Resolved customer complaints promptly to ensure satisfaction and loyalty.
  • Monitored compliance with company policies and procedures among staff members.
  • Created weekly and monthly reports on store performance and sales objectives.
  • Ensured customer satisfaction by handling inquiries, complaints, and returns professionally.
  • Increased store sales by cross-selling complementary items.
  • Managed staffing schedules, interviewed potential employees, and provided training for new hires.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Resolved conflicts between customers and staff members in a professional manner.
  • Established relationships with vendors, suppliers, and other partners.
  • Planned promotional events such as in-store discounts or special offers.
  • Improved profitability by executing daily, weekly, and monthly floor plan changes.
  • Researched current trends in the retail industry to stay competitive.
  • Led employee performance evaluations and rewarded top performers to retain quality personnel.
  • Coordinated with other departments within the organization.
  • Provided guidance to staff members regarding operational procedures.
  • Monitored team sales targets and addressed deficiencies.
  • Built talented and successful team that increased department sales.
  • Collaborated with team members to develop creative solutions for challenges.
  • Positively impacted product relevance through careful distribution, merchandising and display techniques.
  • Implemented innovative marketing campaigns to boost brand awareness.
  • Analyzed market data to identify areas of improvement within the store.
  • Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
  • Trained new and existing staff on product knowledge, sales techniques, and customer service standards.

HTC Retail Manager

HTC
Middle East and Africa
11.2013 - 01.2015
  • Formulated sales strategies for retail and online channels to strengthen market presence.
  • Established quarterly sales targets with Director of Sales, consistently achieving results.
  • Cultivated relationships with local distributors, resellers, and strategic customers to drive growth.
  • Identified partnerships and innovative sales concepts to broaden business opportunities.
  • Directed retail sales operations across GCC, enhancing brand visibility and market share.
  • Executed strategic initiatives that elevated consumer engagement and sales performance.
  • Analyzed market trends to inform product development and marketing strategies.
  • Collaborated with teams to implement promotional campaigns and optimize resource allocation.
  • Managed daily operations to ensure smooth store functionality.
  • Supervised staff performance and provided training to enhance skills.
  • Oversaw inventory management and organized stock replenishment processes.
  • Developed promotional displays to increase product visibility and sales.
  • Ensured compliance with company policies and retail standards consistently.
  • Addressed customer inquiries and resolved issues to maintain satisfaction.
  • Analyzed sales data to identify trends and adjust inventory strategies.
  • Collaborated with marketing teams to execute effective local campaigns.
  • Managed daily operations of the store, including opening and closing procedures.
  • Resolved customer complaints in an efficient manner while ensuring customer satisfaction.
  • Coached, managed and developed teams to provide exceptional service and achieve sales goals.
  • Managed visual merchandising, maintaining standards and elevating customer experience.
  • Connected with customers to provide assistance and collect feedback to optimize operations.
  • Supported retail associates to drive quality performance and experiences for guests.
  • Hired, trained, mentored, and evaluated staff members on a regular basis.
  • Developed strategies for increasing sales and improving customer service.
  • Created weekly schedules for store employees according to labor laws and budget constraints.
  • Maintained store staff by recruiting, orienting and training employees.
  • Oversaw retail operations to ensure all stations were operating efficiently and maintaining customer service standards.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Mentored employees in management of complicated sales, complex issues and difficult customers.
  • Negotiated contracts with vendors for supplies, products, and services.
  • Attended trade shows, conferences, and other industry events to stay current with trends.
  • Performed regular price checks on competitor stores in order to remain competitive.
  • Implemented new policies and procedures to improve efficiency.
  • Reviewed sales figures regularly to determine staffing needs during peak times.

Trade Marketing Manager

Trax Marketing
09.2012 - 11.2013
  • Company Overview: UAE and GCC
  • Meet financial targets for business.
  • Manage key customer relationships and actively develop new business for the Middle East market.
  • Act as a leader, fostering a team environment while providing a vision for team.
  • Conduct research and consulting in area of experts
  • Actively develop new research, consulting and conference ideas
  • Play an active role in promoting the success of conference business
  • Manage Company’s UAE Operations, including timely delivery of financial and sales data in the required quality
  • Coordinate with company’s clients across MENAT.
  • Coordinate on various issues with the Head Office in the UAE.
  • Ensure the update of new / existing retailers onto the database.
  • Ensure all reports are sent to the clients on time.
  • Oversee and evaluate all reports to ensure that they meet each market’s objective.
  • Maintain contact with International offices and drive requirements through the various head office departments.
  • Prepare work schedules and assign duties to personnel to ensure efficient operation of department or branch offices.
  • UAE and GCC

Regional Trade Marketing Manager

SIT Distribution
12.2009 - 08.2012
  • Company Overview: UAE and GCC
  • To rollout SIT product sales incentive program
  • To ensure reduced stock-outs in the market
  • To grow SIT product perception in the market
  • To influence positive SIT in-store relationships and perception
  • To keep track of promoter updates on stock and sales on a daily basis
  • To rollout targets to all staff and management
  • To measure performance
  • Daily, weekly and monthly reporting on in-store regional sale-out performance
  • To recruit the regional sell-out team in coordination with the HR department
  • To transfer and recruit new personnel in coordination with the HR department
  • To develop job descriptions for all personnel
  • To coordinate with logistics, as and when required for the movement of POS material.
  • Organize training session for retail staff across the region
  • Make sure the promoter outlets are never out of stock with the current HTC phones.
  • Meet the Accessories target for the Quarter.
  • Order the required accessories on a monthly basis.
  • List and supply accessories to the retail outlets.
  • UAE and GCC

Education

MBA - specialization in Human Resource and Marketing

Osmania University
Hyderabad, India
Hyderabad, India

B.A - Psychology

St. Francis College for Women
Hyderabad, India
Hyderabad, India

Skills

  • Sales strategy
  • Market analysis
  • Strategic partnerships
  • Retail operations
  • Trade marketing
  • Customer relationship management
  • Promotional campaigns
  • Relationship building
  • Cross-functional collaboration
  • Retail operations management

Languages

  • English
  • Urdu
  • Hindi
  • Arabic

Personal Information

  • Nationality: Indian
  • Marital Status: Married

Languages

Urdu
First Language
English
Advanced (C1)
C1
Arabic
Beginner
A1

Accomplishments

  • Gold Medal MBA
  • Star of the Quarter multiple times with HTC
  • Rates outstanding Performance twice

Timeline

Business Manager HTC Vive Middle East, Africa and

HTC
08.2017 - Current

Retail Sales Manager UAE and Lower gulf

HTC
02.2015 - 07.2017

HTC Retail Manager

HTC
11.2013 - 01.2015

Trade Marketing Manager

Trax Marketing
09.2012 - 11.2013

Regional Trade Marketing Manager

SIT Distribution
12.2009 - 08.2012

MBA - specialization in Human Resource and Marketing

Osmania University

B.A - Psychology

St. Francis College for Women

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Fatima Khan