Fatima Ezzahra Khoulassi

• Supervised daily operations, ensuring compliance with safety regulations and operational standards.
• Trained and mentored team members on efficient workflow practices and company policies.
• Coordinated staffing schedules to optimize resource allocation during peak operational periods.
• Implemented process improvements, enhancing overall efficiency of ground handling services.
• Developed training materials, promoting consistent knowledge transfer among staff members for enhanced performance.

Fostered culture of continuous improvement, encouraging team to suggest and implement process enhancements.

• Maintained comprehensive knowledge of banking products to promote relevant services to customers.
• Assisted in training new tellers on operational procedures and customer service best practices.
• Monitored cash drawers for accuracy, ensuring compliance with bank policies and regulations.
• Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
• Processed customer transactions promptly, minimizing wait times.
• Educated customers on use of banking website and mobile apps.
• Monitored and reported suspicious activity in line with bank security policies.
• Handled complex transactions such as wire transfers or foreign currency exchanges with accuracy and efficiency.
• Assisted customers in understanding banking products, leading to increased uptake of services.
• Maintained friendly and professional customer interactions.
• Referred customers to other banking departments for specialized services.