Fatima Ezzahra LAASRI

Key Responsibilities:

• Client management: Managed a portfolio of over 70 clients across multiple sectors, ensuring clear communication and understanding of client needs.
• Technical Consultancy: Provided tailored consultancy services, advising on complex R&D tax incentives and helping clients maximize their innovation investments.
• Quality & Compliance: Ensured high-quality deliverables and compliance with regulatory requirements through meticulous documentation and reporting.
• Process Efficiency: Implemented efficient processes for quick turnaround times while maintaining quality and client satisfaction.
• Team Collaboration: Collaborated with cross-functional teams and mentored junior consultants to foster a collaborative environment.

Key Competencies and Achievements:

• Effective Communication: Clearly communicated complex technical information to clients and stakeholders.
• Customer Service Excellence: Delivered high-quality customer service, fostering strong client relationships.
• Technical Proficiency: Maintained strong technical knowledge in handling R&D tax incentives.
• Adaptability: Adapted scientific expertise to various sectors and client needs.
• Detail-Oriented: Ensured accuracy and completeness in all documentation and reports.
• Collaboration: Enhanced collaboration and support for client projects through teamwork.
• Continuous Improvement: Identified and implemented process improvements for better efficiency and service quality.
• Client Satisfaction: Successfully managed over 70 clients, achieving high levels of satisfaction through tailored consultancy and effective project management.

• Reviewed Scientific Papers: Conducted thorough reviews of biology and medicine-related research papers, ensuring accuracy, quality, and relevance.
• Interdisciplinary Collaboration: Worked closely with scientists across various disciplines (Chemistry, bioinformatics, Physics, Mathematics ...etc), effectively communicating the journal's objectives and fostering a collaborative environment.

• Assisted undergraduate and graduate students with molecular biology experiments, equipment use, laboratory maintenance, research, and results presentation (research papers, review papers, posters...etc.).

• Conducted Writing Workshops: Led scientific English writing workshops both online and in-person, enhancing participants' writing skills.
• Mentorship: Guided groups of Masters and Ph.D. candidates in independently applying effective editing techniques to improve their articles.